Mark Frazier

Support hasn't helped much. I've been filing detailed outage logs since Oct 30, with timestamps, durations and screenshots. What came back were short, vague replies that didn't say which computer or app they meant, a "known issue" with no timeline, and advice to try resetting things myself. When I asked for a credit for the hours lost, I was told only a billing person can decide that, maybe in 3 to 4 days. Meanwhile every freeze burns paid usage I upgraded to get. I'd gladly trade the canned answers for one human who owns the problem and tells me when it'll be fixed.