Bob Ackerman (@BobAckerman) profile picture

Cyber Security Venture Capitalist & Former Entrepreneur. DataTribe - AllegisCyber-Global Cyber Innovation Summit. Member of Forbes Finance Council.

United States
Joined September 2008
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Voice Response Systems in Customer Service is an Oxymoron. Customers should be paid to use these systems…
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A brilliant analysis of the devolution underway in venture capital… If the herd was right… But the herd is not really about being right, its about aggregating as much capital as possible and writing big checks “to the future”. And when it doesn’t work out…
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Customer service is largely dead in America. Offshoring may have saved $$ but it has not improved the quality of service. Will AI help? It cant get much worse…
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Just going to say it… The NFL is a criminal enterprise…
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What is my #1 hope for AI? That it will dis-intermediate and disrupt the Ticket Broker industry. Shady shadow players that really need to go away. Parasites.
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At a point in time when “Product is a Commodity” the differentiator is “service”. American companies have much to learn on this point, or not.
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Pretty Damn Sure Customer Service dead in American Today’s AT&T. Left and right hands as well work for different companies. Two cans and a string offer better value and functionality..
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Replying to @HeavenlyHealth_
@HeavenlyHealth_ Whatever you do, run from Heavenly Heat Saunas. They have scheduled delivery/installations a number of times and failed to deliver. Each time required me to fly into meet them. Lots of promises and lousy communications. Should not be in business.
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Replying to @united
@united Once again, a total shit show.. 2 hours on the ground in Zurich and you cancel the 12 hour flight to SF because your pilots timed out. It’s math - not complicated!!!
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The Swiss do so many things so well. The fact that their Passport Control st the Zurich airport is totally dysfunctional van not be an accident…@FlySWISS
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