If a homeowner only books us once, we failed.
Second bookings deserve as much attention as first visits: what % return, and how soon?
We’ve invested in to-do lists, service dates and easy booking in our homeowner app to earn lasting relationships.
3/7
Some operators have built great businesses through years of excellent work and referrals.
But many struggle doing it solo. Even after a job goes well, keeping in touch with past customers can fall behind the work in front of you.
6/7
Home Care plans and a homeowner portal help carry the relationship beyond that first job.
The goal: become the person a homeowner turns to for ongoing care, with a way to track projects, plan maintenance and book again.
7/7
We’re building this in Chicago. Customers from Fixer.com supplement the business each operator grows locally.
We’ll share what we learn as we work to make this model better for Fixers and homeowners.
pro.fixer.com/from-handyman-…
We’ve been rebuilding Fixer around local operators, supported by shared tools and a brand.
Today, we’re operating in Chicago, focused on helping great Fixers build lasting customer relationships.
We’ll share the journey here: what we’re building, learning and changing.
