Record Retrieve: capture your conversations, any phone, anywhere, any time. #recordretrieve #growyourbusiness | https://teapawt.net/t.co/9rubKmFzaL
Joined April 2013
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Read "How to do data analytics. A 101 crash course for CEOs who slept in." bit.ly/1ON2lIL#bigdata #analyt...
4 call center compliance traps—and what to do about them: goo.gl/PlX7sD #compliance #custserv @CIOonline
Read "10 Top Predictions for the Contact Centre of 2020" goo.gl/jsDEDX #custexp #custserv #callcentre
4 Customer Service Trends That Will Impact the Contact Center bit.ly/1SQdtTH via @dfluss #custserv #analytics
52% of investors and analysts see D&A as improving companies' performance bit.ly/1h9jEXe #data #analytics teapawt.net/KPMG/status/6269203381…
52% of investors and analysts see D&A as improving companies' business performance bit.ly/1h9jEXe #data #analytics
Conversation Analytics must read! bit.ly/1KxXojy @AndrewLamrock #custexp #analytics #smalldata #custserv
Temkin Report "Contact centers contain a wealth of deep, untapped information about customers" bit.ly/1HXau92 #custserv #callcenter
Your #custserv is only as good as your weakest employee. Leverage your staff's skills with Record Retrieve recordretrieve.com.au
Call Centre can damage your reputation: bit.ly/1IzEsn5 via @IOL Get it right with recordretrieve.com/ #custserv #callcentre
There’s something strange in the neighbourhood! Businesses analyse only 2% of calls bit.ly/1MlPkV4 #custserv
Small data is a key to customer engagement on a personal level. Source? Start with the #custserv phone calls! teapawt.net/AMA_Marketing/status/6…
The fields of voice recognition and speech recognition are poised to experience massive growth blog.expectlabs.com/post/121… #custserv #custexp
Trying to create the best #custserv and #custexp? You might want to have a look at this: teapawt.net/CallJourney/status/620…
Going omnichannel? First answer these 5 questions: bit.ly/1LVMiHQ #custserv :#CustomerExperience Quick read + stats: RT good sirs!
#BigData needs its fuel! Store your business calls with @RecordRetrieve ! #custserc #customerexperience #compliance teapawt.net/BernardMarr/status/617…
How is Big Data Used in Practice? 10 Use Cases Everyone Must Read ow.ly/P8O8O
#BigData
#Analytics
ap-institute.com/big-data-ar…
Compliance is now the strongest financial industry trend: Great read from Bloomberg: bloom.bg/1Ne1hKt via @business #compliance
#CX is going multichannel, yet 73% customer's still think of telephone as no1. form of contact. #callcenter #customerexperience
Customer experience key driver of big data adoption business-reporter.co.uk/2015…... goo.gl/UU8JdB
Employee or contractor negligence are the most common causes of data breaches. #customerservice #security #callcenter
