Principal Consultant @ Proactive Planning Group- specializing in WFM & Call Center Issues. Sometimes Author/ Speaker/Teacher. http://t.co/rCrEcS3css #WFMer
Baltimore MD
Joined August 2010
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Welcome Back Everyone!!! lnkd.in/d-By4x3
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Been out on a project but I'm back... read about it here...lnkd.in/dFdYs8U
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What we really need out of our WFM systems... this may be a bit of a rant .lnkd.in/e-MH5aV
A little "behind the scenes" action this week...looking to solve some issues, but don't want to blow the budget? I c…lnkd.in/eYyS_qP
This week, the lighter side...You know you're a WFMer when....
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Going old school-ish this week...lnkd.in/e36Zu_C
Let me help with your data and reporting issues...I have a sickness...lnkd.in/e6yVavq
Friday afternoon fun...More FTE Math!!!lnkd.in/eSjhucg
This one took me a little while...What is an FTE anyway??? lnkd.in/eunuxWT
Happy Birthday to me! Gifts for the WFMer lnkd.in/eJuWxS3
When you are not sure what interval to use, read this! lnkd.in/bmdhWcw
Troouble counting your calls...check out my 7 deadly call counting sins at the blog....lnkd.in/ebDrvPT
Tips for dealing with new hire classes...lnkd.in/eqKsYXR
Hey, If my wife makes me do, the you have to too! Spring Cleaning WFM Style.
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Blog Time! Its been a few weeks, I know you guys are jonesin'...lets talk vacations! lnkd.in/euJAAar
A blog post!!! How to calculate attrition costs
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Last day at the SWPP! Here's my take. lnkd.in/eqqeNjk
Day two of the SWPP conference did not work out as expected so far....but check back for updates!
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