A2Dominion Help

October is Domestic Abuse Awareness Month. If you’re affected by domestic abuse, or worried about someone else, support is available. In an emergency, call 999, or contact the National Domestic Violence Helpline on 0808 200 0247. Find out more: ow.ly/3KHW50ZRliM

🚪It’s Fire Door Safety Week from 21 to 25 September 2026. Fire doors help keep escape routes, homes and shared areas safer. 📢Keep them closed, keep shared areas clear, and report any damage or concerns to us. 👉Find out more: ow.ly/LMpP50ZPyVu #FireDoorSafetyWeek2026

📢It’s Gas Safety Week We carry out free yearly gas safety checks in the homes we manage to help keep you safe. If you smell gas or think there’s a leak, call the 24-hour National Gas Emergency number straight away on 0800 111 999. #GasSafetyWeek #TakeNoChances

Our Customer Contact Centre will be closed on Monday 31 August. We’ll be open again on Tuesday 1 September from 8.30am. If you need to report an emergency repair while we’re closed, please call 0800 432 0077. ow.ly/TqBI50ZFaBG

If anti-social behaviour (ASB) is affecting you, we’re here to help. ASB means actions that cause harassment, alarm or distress to others. Report it through My Account, Live Chat or call us on 0800 432 0077. Find out more on our website: a2dominion.co.uk/help/asb

💳Need to make a payment?💳 You can pay over the phone at a time that suits you. It’s quick, easy and available 24 hours a day, seven days a week. ☎️Call 0800 432 0077 to make a payment.

🗨️ There are lots of ways to get in touch at a time that suits you. 💬 You can: 📲 Use Live Chat 🖥️ Log in to My Account, our customer portal ☎️ Call our Contact Centre on 0800 732 007 🏢 Visit one of our offices during opening hours. Get in touch: ow.ly/xR3P50Zysn0

🗨️Have you tried our new chatbot?💬 It’s now live on our website and can answer common questions or point you to the information you need, at a time that suits you. Visit: a2dominion.co.uk/

☀️ Hot weather reminder: We're sharing some simple tips to help you stay safe and comfortable at home, along with important fire and home safety advice. If there are circumstances that may affect you during hot weather, please let us know. Read more: a2dominion.co.uk/newsroom/20…

With hot weather continuing this week, we’re monitoring conditions and supporting our residents ☀️ Hot weather can affect people in different ways. For practical advice on staying safe, visit: 👉 nhs.uk/live-well/seasonal-he… If you need our support, contact us on 0800 432 0077

We’re investing £16m to make homes warmer, healthier and cheaper to heat. This includes improvements like better insulation, ventilation and more efficient heating systems. Read more: ow.ly/8rbx50Z34h1

Bank holiday opening times Our Customer Contact Centre will be closed from 5.30pm today and reopen at 8.30am Tuesday 26 May. Emergency repairs: 0800 432 0077 Details 👉 a2dominion.co.uk/newsroom/20…

🧭 We’re regularly improving the Help Hub to make information clearer and easier to find. For repairs, housing support or policies, it’s the best place to start. 👉 a2dominion.co.uk/help

Bank holiday opening times Our Customer Contact Centre will be closed from 5.30pm today and reopen at 8.30am Tuesday 5 May. Emergency repairs: 0800 432 0077 Details 👉 a2dominion.co.uk/newsroom/20…

Easter bank holiday opening times Our Customer Contact Centre will be closed from 5.30pm, Thursday 2 April and reopen at 8.30am, Tuesday 7 April. Emergency repairs: call 0800 432 0077 Details 👉 a2dominion.co.uk/newsroom/20… 💛 Happy Easter to all who celebrate

Our domestic abuse support service puts your safety first. We help you access specialist services, advise on housing, and work with the police to keep you safe. Learn more: a2dominion.co.uk/services/do… #DomesticAbuseSupport #SafeHomes

⚡️Stay safe with your electrics - Unplug chargers and appliances when not in use - Never overload sockets – it can cause fires - Report electrical faults straight away. Call 0800 432 0077 or use My Account or Live Chat. Find more info: a2dominion.co.uk/safety #SafetyFirst

Safeguarding matters #Safeguarding means protecting people from harm, abuse or neglect. If something doesn’t feel right, speak up. We treat safeguarding concerns with care and confidentiality. Call us 0800 432 0077 or visit a2dominion.co.uk/help/i-have… #CommunitySafety

Your safety is important Anti-social behaviour can range from abusive behaviour to violence. If you’re affected, tell us straight away. If it’s urgent or a crime is happening, call 999. We’re here to help: call 0800 432 0077 or visit a2dominion.co.uk/help/asb #ASB #SafetyFirst

Experiencing damp and mould in your home? Report it to us before it gets worse: 💻 Live Chat or My Account 📞 Call 0800 432 0077 Tips to reduce condensation: open windows, use lids when cooking, wipe sills regularly. More information a2dominion.co.uk/safety #SafetyFirst