Chair Heathrow Area Transport Forum and Independent Rail Retailers. Member Affinity Water Customer Challenge Group. Director at Consumer Focus
London
Joined March 2015
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Standing behind the yellow line quite tricky at front of train on eastbound platform at Manchester Oxford Road!
Anthony Smith Transport Matters retweeted
But unless there is a parallel improved funding agreement with Treasury this seems likely to lead to the industry being asked to reduce its real terms cost base again. That didn’t go so well last time
More back to future. Crush loading @SouthernRailUK in Monday morning peak. Four car train..daft 2+2 with tables regional seating does not help. This is a metro train!
Normally really good @SouthernRailUK has become bit patchy..
Back to the future! Good news on fares freeze..we hit peak rail fares sometime ago so this will help. But underlines need to drive growth.
How do I raise a complaint about your site with you @bookingcom ? Website unhelpful
Up in the air?: how are we going to get to and from a busier Heathrow?
linkedin.com/pulse/up-air-ho…
You can see why rail costs sometimes..Hungerford Bridge repairs complex @NetworkRailCHX @Se_Railway @SteveWhiteRail
The world turned upside down! Northern Line @TfL northbound at Leicester Square..yes that's the ceiling not the platform!
Thursday night is the new Friday night..busy @LondonWaterloo on way to @TransportTimes National Transport Awards. Proud to have chaired excellent judging panel...
Off to the National Rail Awards #nationalrailawards proud to have chaired Customer Service Excellence category...and the winners are....? Not long to find out!
Living the dream! Off to Italy from Paris 12 hours, two changes but good, easy on time start @inOUI ... @ItaloTreno and @ @Trenitaliano to come ...easy ticketing courtesy of @thetrainline
While the frequency of the G1 has been cut to three an hour making it far less useful new, air conditioned (?) buses have appeared..huge improvement much smoother @TfL
Personal stuff. Angiogram @SWLSTG St George's Tooting. Superb staff, calm, courteous, caring and clear. State of the art kit (one week old!). @NHSEngland at its best. Oh yes, all clear. Feel need to lie down...
Ahead of next weeks @transporttimes Rail Summit, where I will be chairing opening session, let's look at what passengers need from rail reform...
FUTURE OF RAIL 🚆 | Rail reforms: What do passengers want? While much debate has focused on what passengers should want, @AJCSmith101 of @RailRetailers says relatively little attention has been given to what actually works
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➡️ tinyurl.com/5yv5hxdw
Spoke at @RailRetailers sponsored @railindustry passenger growth event. Let independent retailers do more of what they have every incentive to do: get passengers vfm tickets and keep costs down.
Choice, competition and innovation driving growth all fuelled by private money
Anthony Smith Transport Matters retweeted
Want to know how third-party rail retailers are transforming the rail retail industry? 🚆
Join us for Travel and Transport Payments Week at @Trans_Ticketing's online webinar, where our Chair, @AJCSmith101, will explore the innovations transforming rail retail, highlighting how new technologies are reshaping ticketing and improving the customer experience🫂🤳🗨️
👉 Register your place here: bit.ly/3Te9JEn
Ha, when u think you are at front of train, ready for quick exit @NetworkRailVIC @SouthernRailUK but it turns out u at back!
At Lewes, Sussex bonfires last night - amazing! So unusual journey on 0725 to get to @railindustry conference. Points failure so via Brighton and reversed
1113 @Se_Railway @NetworkRailLBG to Ashford. On time, clean and warm. Toilets shiny with hot water, soap and warm drier! Bingo! No complaints..