market maker do Julio

KuCoin has frozen over $2,800,000 CAD of my cousin’s money for close to 8 months. I’ve been working with him to help get it resolved to no avail and decided there might be someone on here that can help us. I would’ve preferred this could be resolved privately for obvious reasons, but other routes have been exhausted with no success. He's been an active user on the platform for over 5 years. On July 16th, 2025 after a larger withdrawal they froze his account as a "standard precautionary review”. After submitting KYC, sources of wealth and bank statements, KuCoin eventually responded that a “system anomaly” was the reason for the hold and they would need to review each trade manually before releasing the money. During this period of time he had made a social media post to ask for help and was met with a denial of his issue from official KuCoin moderators. In addition, they threatened to take action against him for “repeatedly submitting inaccurate details” even though everything mentioned was factual (and while on direct email communication, they advised that it was their own system error). We simply want to have this funds released so he can move on with his life, it’s been an extremely stressful and mentally draining time for him. I would really appreciate help spreading the word so someone senior at KuCoin can contact us directly to help get this resolved amicably. @lyu_johnny @kucoincom