CEO @wrangle_io - ticketing and workflows in Slack. Formerly @ainsights (acquired by Vista), Square 1 Bank (acquired by Pac West), @cednc, & @KauffmanFDN.
Joined February 2008
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- Following547
- Followers1.3K
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Adam Smith retweeted
🚨 Product Leaders: still wrangling legacy software that thinks “AI” = auto-indent?
Wrangle is hiring a Product Leader to help us actually reinvent how work gets done. No duct-taping AI onto broken tools.
👇 Join us!
hubs.ly/Q04dbPfd0
Adam Smith retweeted
🤖 When AI helps answer a question, your agents should know what happened.
Wen Wrangle replies to a message, human agents can see the exact responses that were shown; right inside the ticket. No guesswork, no missing context.
hubs.ly/Q047JTbW0
Adam Smith retweeted
“Patriotism is supporting your country all the time, and your government when it deserves it.”
— Mark Twain
Adam Smith retweeted
🤖 Ask Wrangle AI: Ticket Insights in Plain English
No SQL. No dashboards. Just Instant insights with zero digging.
hubs.ly/Q040jT3P0
#AI #agentic #naturallanguage
Adam Smith retweeted
"The Party told you to reject the evidence of your eyes and ears. It was their final, most essential command."
(Video: @DropSiteNews)
Greg Bovino: "An individual approached U.S. Border Patrol agents with a 9mm semi-automatic handgun. The agents attempted to disarm the individual, but he violently resisted. Fearing for his life and the lives and safety of fellow officers, a Border Patrol agent fired defensive shots…This looks like a situation where an individual wanted to do maximum damage and massacre law enforcement."
Readers added context they thought people might want to know
Video shows Alex Pretti, permitted U.S. ICU nurse, filming with phone in both hands when agents pepper-sprayed and tackled him. Gun holster-removed while pinned; fatal shots followed. Contradicts claim of approaching with drawn handgun amid resistance. theguardian.com/us-news/video/… abcnews.go.com/US/alex-pretti… kstp.com/kstp-news/top-…
Adam Smith retweeted
"As soon as several of the inhabitants of the US have taken up an opinion...which they wish to promote...they look out for mutual assistance; and as soon as they have found each other out, they combine. [Then] they are no longer isolated men, but a power seen from afar, "
Adam Smith retweeted
The cowardice of Congress is the best argument ever that term limits would be better than what we have now. If losing your precious House seat is so important to you that you will jettison all morals, constitutional oaths and civic pride you shouldn't have the job to begin with.
Adam Smith retweeted
Our @notionhq integration is live! It is time to let your knowledge base do the work for you in 2026.
Wrangle natively integrations with Notion to answer common questions and draft agent replies for you. Work smarter, not harder in 2026.
hubs.ly/Q03ZwB7X0
Adam Smith retweeted
🎉🐙 New Year, New Possibilities! 🐙🎉
As we ring in the New Year, even our purple octopus is ready to celebrate smarter workflows and smoother collaboration 🥂✨
Happy New Year from all of us @wrangle_io!
Adam Smith retweeted
🗽Calling all @SlackHQ and @salesforce enthusiasts! Join our CEO @AdamBSmith next week at the Salesforce World Tour in NYC on 12-10.
hubs.ly/Q03X1Fsh0
Not in NYC, hit us up for a virtual chat at hubs.ly/Q03X1F_Y0
#agentforce #salesforce #agentic
Adam Smith retweeted
Thanks to our amazing partners at @SlackHQ for featuring @wrangle_io today!
What if you never had to leave Slack to resolve your most pressing tickets?
By staying where conversations and collaboration already happen, Adam Smith and the team at @wrangle_io help customers like VividSeats, MrBeast, and StubHub resolve tickets faster, boost customer satisfaction, and gain real-time visibility into operations.
Learn more about Wrangle on the Slack Marketplace 👉 sforce.co/3JOSebS
Adam Smith retweeted
You're a 19 year old kid.
You are critically wounded and dying in the jungle somewhere in the Central Highlands of Viet Nam .
Its November 14, 1965 . LZ (landing zone) X-ray.
Your unit is outnumbered 8-1 and the enemy fire is so intense from 100 yards away, that your CO (commanding officer) has ordered the MedEvac helicopters to stop coming in.
You're lying there, listening to the enemy machine guns and you know you're not getting out.
Your family is half way around the world, 12,000 miles away, and you'll never see them again.
As the world starts to fade in and out, you know this is the day.
Then - over the machine gun noise - you faintly hear that sound of a helicopter.
You look up to see a Huey coming in. But.. It doesn't seem real because no MedEvac markings are on it.
Captain Ed Freeman is coming in for you. He's not MedEvac so it's not his job, but he heard the radio call and decided he's flying his Huey down into the machine gun fire anyway.
Even after the MedEvacs were ordered not to come. He's coming anyway. And he drops it in and sits there in the machine gun fire, as they load 3 of you at a time on board.
Then he flies you up and out through the gunfire to the doctors and nurses and safety. And, he kept coming back!! 13 more times!!
Until all the wounded were out. No one knew until the mission was over that the Captain had been hit 4 times in the legs and left arm.
He took 29 of you and your buddies out that day. Some would not have made it without the Captain and his Huey.
Medal of Honor Recipient, Captain Ed Freeman, United States Army, died at the age of 81, in Boise, Idaho.
God bless our vets!
Adam Smith retweeted
Our AI Copilot in Slack learns from your past tickets, understands the help request, and authors replies for you human agents.
Check it out: hubs.ly/Q03Bz2j-0
Adam Smith retweeted
Find yourself going to Slack to discuss customer requests coming into Zendesk? Stop wasting time context switching and connect with colleagues in Slack for approvals, escalations, or swarms without ever leaving Zendesk.
See it in action: hubs.ly/Q03xk0gs0
