My @LinkedIn account was hacked. Email, password and device all changed on Monday. I’ve raised multiple cases over 6 days via @LinkedInHelp & I am stuck in a failing process loop with no access & no emails reaching me. Case 260407-020552. Please escalate to security urgently.

We now see many brands making an entrance into the world of DTC customerthink.com/direct-to-… #customerexperience #CX #dtc #directtoconsumer #channelstrategy

What Should the Future Customer Organisation Look Like? by @Amanda_CXfromCA customerthink.com/what-shoul… via @CustomerThink

A new product, process, service or experience improvement should always start and finish with the intended end user or customer in mind, shouldn’t it? #designthinking #CX #experiencedesign #innovation #consumerinsight customerthink.com/5-organisa…

Yay! Thanks. 10 valuable articles for you. Let insight her the food of customer centricity #consumerinsight #customerinsight #customerexperience #customercentricity www-revuze-it.cdn.ampproject…

It's hard to remember a life when they were just about books. Love or hate - the customer focus has remained unwavering #CX #customerexperience #CustomerCentricity mycustomer.com/marketing/str…

95% of CMOs see brand advantages from advertising in neighbourhoods - the growth of community marketing and more #marketingnews #communitymarketing #CX #customerstrategy marketingweek.com/everything…

Companies are learning to keep customers happy, they need to focus on their employees’ experience working under such new and dramatic environments. forbes.com/sites/cathyhackl/…

With COVID-19 technology enabled decision-making accelerated 25% quicker than anticipated mck.co/3nlK8b2 via @McKinsey #decisionmaking #COVID19 #digitalacceleration #organisationdecisionmaking

An interesting insight snippet from these times - customers try to create a more calming atmosphere in their homes #customerinsight #customerbehaviour #customerexperience #retail theretailbulletin.com/home-a…

Using insight to enable the customer to live and breathe across the business #CX #Customerexperience #employeeengagement mycustomer.com/customer-expe…

The past year has certainly seen the acceleration of things we never thought possible. Will habits stick? Which ones? insight.kellogg.northwestern… #CX #Customerexperience #consumertrends #NewNormal #innovation

Understanding how customers are really feeling right now vs. feedback on transactional 'pain'? We need both. #CX #Customerexperience #painpoint #customerjourney #customerlistening ##customerfeedback #compassion bit.ly/39MOH8q

Understanding more through better listening. The starting point to CX improvement #CX #Customerlistening #customerinsight #retail forbes.com/sites/warrenshoul…

75% of US consumers trying a new shopping behaviour in response to economic pressures, store closings, and changing priorities during Covid #retail #CX #customerstrategy #customerinsight #buyingbehavior. mck.co/35MBFaG via @McKinsey

Amazon was consumers’ top brand of 2020 in the UK, with the likes of John Lewis trailing well behind. Interestingly, 35% don't feel loyal enough to any brand to name it as their favourite marketingweek.com/online-sal… #Amazon #loyalty #brands

With £1 in every £3 spent is currently online, #customerexperience will be easier to track & measure but those taking real insight & acting upon data, are still in the minority #customerjourney #journeyanalytics #CX #DataAnalytics #customerinsight bit.ly/2XCO8Is

We've all been one or more of these in the last year. An interesting lens particularly for customer care staff to think through in their interactions #CX #Customerexperience #Callcentre #customercare #customercentric bit.ly/35BBzl0