Customer Experience Director #Speaker, #Author #Mobile #UX #IA #IOT #WomenEmpowerment #CXSTRATEGY
Paris
Joined October 2010
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Pinned Tweet
How #customerexperience has become a key differentiator for businesses. In this article, I explore the #cx principles and why it matters for long-term success. #strategy linkedin.com/pulse/understan…
Audrey Chatel 🚀 retweeted
“Launching new features within software companies typically gets you the accolades, promotions, and clout. Maintaining old features, much less so.”
lukew.com/ff/entry.asp?2046
Audrey Chatel 🚀 retweeted
This Dutch invention uses bubbles to trap plastic trash in rivers
by @wef
#Technology #Innovation #Sustainability #EmergingTech #TechForGood
cc: @ronald_vanloon @pascal_bornet @marcusborba
Audrey Chatel 🚀 retweeted
My "accessible color palette" process, in 4 very short slides from my update talk next week. (details in the thread)
That mermaid palette was designed for Myriam Jessier, in case you were wondering.
#ColorAccessibility
ALT 4 steps illustrate with an example of a gray, pink, purple, blue and aquamarin color palette, first slide has the main colors, second 1 darker and 2 lighter variations, 3 slide has a matrix showing color combinations, 4th slide shows the palette and usage examples for titles + call to actions
Audrey Chatel 🚀 retweeted
⭐️Figma tip: 5 easy updates you can make with figma's new min/max sizing that will make a BIG difference in your designs!
Especially when paired with auto layout wrap..
Audrey Chatel 🚀 retweeted
Difficulty calculating ROI of your AI use case?
Read Madhu Hosadurga's, our VP Enterprise AI, advice in @salesforce The 360 blog for advice on scaling AI, recruiting experts, identifying opportunities, and achieving ROI: spr.ly/6011OKpsT
ALT Read the interview now
Audrey Chatel 🚀 retweeted
6️⃣ [PROPULSER]
#GPT4 : @Wallmart estime qu'il s'agit d'un changement aussi important que le #mobile buff.ly/3ZWrBUZ v/ @VentureBeat
⚡️ L'#IA renforce, par exemple, son service de commande par SMS #TextToShop
#Digital #Marketing
#FlashTweet
Audrey Chatel 🚀 retweeted
The UX Cookbook (buff.ly/40lcrt7):detailed guides for user research methods (card sorting, diary studies, tree testing, user interviews, etc .). Each comes with time, how to prepare, ingredients, and directions to help you use that method.
Via @vitalyf
#UX #UXMethod
ALT Cookbook homepage with the list of the methods and a detailed page showing nutrition profile, cooking time, etc (all cooking metaphors)
Audrey Chatel 🚀 retweeted
65% of consumers are unhappy with #CustomerExperiences according to @DigitalInfoWorld. Read more on how to make your business’ CX have value and be more data-driven: bit.ly/3xMJ1I7
#CustomerLoyalty #FutureofWork
Audrey Chatel 🚀 retweeted
For a more #sustainable workplace, it might be time to start thinking with a #CX hat on. This may include making people feel heard and tearing down information silos when adopting a more sustainable lifestyle. Find out more via @Time here: bit.ly/3czMvGP
Audrey Chatel 🚀 retweeted
Join us for an immersive online experience at #CES2022. Discover tech that makes homes smarter and more sustainable… and more “you”. Register now!
spr.ly/6012JABT0
#CES #SmartHome #LifeIsOn
Audrey Chatel 🚀 retweeted
#CXPARIS21 Olivier Vigneaux de @AACClive : « L’inclusivité est en 7e position de notre top Trends de l’expérience client. Les consommateurs veulent faire partie d’une communauté. La marque a un rôle essentiel dans la création de lien»
Audrey Chatel 🚀 retweeted
Fun fact to start your Monday: Which software company established the very first named #customersuccess group? Hint: It wasn't Salesforce!
Evolving your Customer Success approach - Thank you @annettefranz for this insightful article!
"Customer success’s…lnkd.in/g7X-M8jG
Audrey Chatel 🚀 retweeted
The Innovation Summit World Tour is back! Join us to discuss how we can together progress sustainability and efficiency for all. It all kicks off on October 12, register now and see you there: se.com/innovationsummit
#InnovationSummit
60% of marketers believe they are at a competitive disadvantage due to poor customer experience
More stats 👉 buff.ly/3E6MMtG
#cx #ImprovingCustomerExperience #CustomerExperience
Apple Uses AR To Tease Announcements For Sept. 14
An advanced VR/AR coming? uploadvr.com/apple-uses-ar-t…
Audrey Chatel 🚀 retweeted
NEW: Discover the latest insights from today's industry leaders in our new thought leadership portal, Insights. Unlock the future of Sustainability, Electricity 4.0, Next-Generation Automation, and more now: spr.ly/6018y0ZCi #LifeIsOn
Audrey Chatel 🚀 retweeted
Un parcours de paiement unifié, ça peut prendre plusieurs formes.
Voici 5 exemples avec @journaldunet
• self checkout
• click & collect
• buy online - return in store
• try at home
• pay by link
buff.ly/3een1LN
Audrey Chatel 🚀 retweeted
1/ We're super excited to announce our $12.5M Series A - the largest investment in AI video space to date.
The funding is led by @FirstMarkCap, the fund behind some of the companies you might have heard of: @Shopify, @Pinterest, @cartainc 😉
techcrunch.com/2021/04/20/sy…
Audrey Chatel 🚀 retweeted
3️⃣ Quand la #pandémie fait perdre la tête... aux algorithmes d'#IA !
Mise en lumière d'une conséquence inattendue de la crise sanitaire in @TrustMyScience : buff.ly/2XlmgYY
#coronavirus #digital #tech
