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Hi @CharriseBarron Sorry to hear about this Please DM us your iLok ID or registered Email so I can check on this ASAP? Can you also give more info on the issue you're having? Thanks! xitter.cf/messages/compose?recip…
Hi @s_8ighty! We can't seem to reply to your tweet, Please feel free to let us know how we can help.
⚠️Alert⚠ SHOP.AVID.COM is currently having issues. This is already being investigated and the team is already working on a fix. Will be posting an update soon.
Thank you!
Update: The root has been identified and is currently being fixed. We'll posting again once there are updates. Thank you and sorry for the inconvenience.
UPDATE: The issue has been fixed since 10:30PM EST. This was due to some issues with the servers. For purchase concerns, please feel free to message us or create a support case at avid.com/contact-online…
ALERT 🚨 Beware of a fraudulent email circulating—claiming to be from Avid Support—warning users about renewing their expiring licenses.
Do not respond or click any links in this email!
See images for more info...
Some Pro Tools users may have experienced a temporary outage in iLok Cloud service yesterday. The root of this was Google Cloud, which some of iLok’s service relies upon. This outage is rare but quickly restored. More info: bit.ly/3ZxpOX9
Many of you rely on Twitter for company & product info, or to engage @AvidSupport Teams. Here is a list of our official accounts. To protect you from spoofed sites and harmful imposters, we advise only trusting the following accounts, forums, and sites: avid.secure.force.com/pkb/ar…
Avid Customer Care retweeted
Looking for authentic Avid support on Twitter? Reach out to @Avid, @AvidProTools, @MediaComposer, @AvidSibelius, @AvidLiveSound, and @AvidMCentral.
Or Direct Message our dedicated Customer Care Team at @AvidSupport.
Don’t be fooled—#TeamAvid has you covered!
Please send the following via private message so that we can open a support case or follow up an open case and assist you further.
- My Avid email address
- system ID
- screenshot of the issue (if any)
- current operating system
- case number (if any)
Google’s Cloud service experienced an outage today. This impacted many industries, not just those of us in media creation. This was not Pro Tools, nor iLok, nor PACE, but a global outage. Google’s engineering team has announced this issue is fixed.
We're seeing reports of issues with iLok which can impact Pro Tools & Plug-Ins. Please check status.ilok.com for more info.
Avid Customer Care retweeted
EUCON 2021.6 is now available, introducing a number of new capabilities, including Custom Knobs
GET THE DETAILS ▶️ bit.ly/3hgU1Vd
#eucon #update #customknobs #avids1 #avids3 #avids4 #avids6 #aviddock #avidcontrol #protools #avid
Avid Customer Care retweeted
Pro Tools 2021.6 introduces the HDX Hybrid Engine, customizable Dark & Classic UI themes, increased I/O, tracks, and voices, and more
▶️ bit.ly/3lKCjeu
#protools #m1 #hybridengine #hdx #update #recording #mixing #daw #music #audio
Avid Customer Care retweeted
Customers with #Avid products that use #iLok copy protection should be aware that on Saturday, Feb 20, 2021 from 8:00 AM to 10:00 AM PST (11:00 AM to 1:00 PM EST, 16:00 to 18:00 GMT), iLok.com and Activation Services will be offline for planned system #maintenance.
Customers with #Avid products that use #iLok copy protection should be aware that on Saturday, Feb 20, 2021 from 8:00 AM to 10:00 AM PST (11:00 AM to 1:00 PM EST, 16:00 to 18:00 GMT), iLok.com and Activation Services will be offline for planned system #maintenance.
Avid Customer Care retweeted
👉 Aspiring creative people around the globe have downloaded more than 3 million times Avid’s family of free First products!
▶️ bit.ly/3pKyG9E
#avid #free #musicmaking #notation #videoediting #protools #mediacomposer #sibelius
Avid Customer Care retweeted
We’re proud to win two 2020 @TelevisionAcad Technology & Engineering Emmy Awards for our work on NRCS and AAF 👏 Congrats #TeamAvid!!
▶️ bit.ly/2KQ7Pdd
#avid #emmys #techemmys #natas #nrcs #aaf #technology #engineering #broadcast #news #media #postproduction