Vasishta

Gems of today's @AmexIndia stupidity. 1) they've clawed back points from active cards 2) they've clawed back from cards which were upgraded to new card 3) they've debited points from active cards and credited to closed cards 4) they've debited points from cards closed more than 3 years ago, they didn't realize a technical glitch for 3 years 5) they closed card A, then clawed back points earned on card B which is still active 6) people had already redeemed / transferred from the pooled balance, still went negative. no FIFO, nothing 7) customer care earlier said points stay in the pool / no need to transfer before migration. recorded calls and chat screenshots exist 8) they seem to have treated reissued cards / ancient product closures as cancellations too 9) sent 10K taj vouchers randomly to 100s of ineligible people 10) customer care has no idea about what has happened and there is 0 transparency about how points were clawed back and what is breakup. No points statement, nothing! 11) Customer service is not reachable on phone or chat. what else ? Affected People should send email to L1 : [email protected] L2: [email protected] L3: [email protected] L4: [email protected] Don't forget to send emails to them for your case. cc: @RBI @RBIsays @FinMinIndia @nsitharaman hope you're listening. Requesting @EconomicTimes @livemint @bsindia @moneycontrolcom @FinancialExpress to cover this "SCAM" from @AmericanExpress @AmexIndia ♻️ for visiblity.