Batonage

How to END your @Vodacom contract! 1) You must go into their store with you ID. 2) Make them pull up your contract details on their computer. 3) While sitting there, screen open, call the cancelation line. Make sure you get the consultants full name and write it down first so they can't just drop the phone on you when they realize you will not renew your contract. 4) If you want to keep your number, tell them to move it to prepaid and "port it" so another provider can take it upon your request. 5) To cancle the contract, they will ask for about 5 million details thay they will 'need' you to confirm - being in-store with your details open on their screen makes it easier. 6) Check changes have been made by refreshing on the system of the person in the store, while your still on the phone with the consultant. Make sure you see the changes have been made. 7) And wait for the cancelation SMS before putting that phone down! - Do not drop the call before receiving the sms and seeing the change on the screen. (THE CONSULTANT'S WILL LIE TO YOU) 8) Know that if you want to cancel you contract early there will be an unreasonable amount to pay. 9) If you want to cancle because their products are not delivering what they promised, you need to log 3 faults before becoming eligible. You must do it in the space of 2 weeks or less. Otherwise they will mark the fault as "resolved" without doing anything to fix it or even check the issue was actually resolved. Because they don't want you to become eligible to cancel. Each fault with take about 30mins of your time to log it. @Vodacom is a fraud.