Independent analyst, specializing in customer care, CRM, tech. Passionate about the economy, environment, human rights, public policy issues. Opinions my own.
New Jersey, USA
Joined February 2015
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Brendan Read retweeted
Product Differentiation Crucial to Tap NA Hosted IP Telephony & UCC Svcs Mkt. Learn more about our recent analysis: bit.ly/1ODK7GX
Brendan Read retweeted
"The presidency of the United States is not some crown to be passed between two families" - @GovernorOMalley
Brendan Read retweeted
Reinstating Glass-Steagall and holding Wall Street accountable is the only way we prevent another financial crisis.
Brendan Read retweeted
#DidYouKnow: less than ¼ of #contactcenters use data for a 360 view of their #customers? @callcenterICMI #whitepaper
Brendan Read retweeted
71% of records in B2B marketing databases lack accuracy and completeness. Yikes! -@NetProspex Dun & Bradstreet bit.ly/1BBI6CH
Brendan Read retweeted
Cost Cutting in the Call Center Kills Customer Experience ow.ly/2VfMqS
Brendan Read retweeted
Double the fun: The FTC announces two new robocall contests: go.usa.gov/3xAbk #DEFCON #DefeatRobocalls #Robocalls
Brendan Read retweeted
Scammers banned from telemarketing, selling weight-loss products: go.usa.gov/3xkpx