Binance Customer Support

Security Reminder: Stay Alert to Scams as Withdrawals Resume Withdrawals are resuming in phases and opportunistic scammers may try to take advantage of this period. They may impersonate Binance through DMs, emails, group chats and even small transfers with a message attached, offering to "speed up withdrawals," give "priority processing," help you "claim compensation," or move your assets into a "Binance vault". Please remember that Binance will never: • Contact you first about your account or funds • Offer or sell you a place in the withdrawal queue • Charge a fee to unlock a network or asset • Ask you to connect a wallet, sign, authorize anything, or transfer funds to "unlock" a withdrawal • Ask you to move your assets into a "vault", "safe account", "secured wallet" or any address provided by someone else • Send you an "eligibility", "status" or "compensation claim" link • Ask for your password, 2FA codes or seed phrase • Point you to a unofficial PoR site • Offer paid "asset recovery" services Once you connect, sign, or authorize a request, third parties can move your assets — and on-chain transactions are usually irreversible. If your withdrawal is still pending, check its status in the Binance app. Anyone promising to expedite it for a fee is scamming you. Only use the official Binance app and official channels for updates. To check whether a channel, account or website is real, use the official verification page: binance.com/en/official-veri… If you see anything suspicious, or think your account may be at risk, change your password right away, review your security settings and contact in-app Customer Support. Keeping your assets safe is always our top priority. Thank you for your trust and support.

Our teams are aware of reports of a potential security issue and are actively investigating. User funds are completely safe. Our security teams are reviewing all relevant information with urgency, and we will provide updates through official Binance channels as soon as we have verified information. Users should remain cautious of scams and should not trust unofficial links, messages, or requests for account information.

Tell me you're using Binance AI Pro without telling me you're using Binance AI Pro 👀 We'll start: we just made a whole video about it. 📽️

Phishing texts often look like urgent account alerts, but their goal is simple: get you to click before you think. Learn the common warning signs and take 3 practical steps to better protect your account 👇

Zero-fee share transfers are now live on Binance Web. Transfer eligible stocks to Binance at no cost and manage your portfolio in one place. Access it on Web: Log in to Binance Web → Assets → Funding → Transfer Stocks More details 👉 binance.com/en/support/faq/d…

bStocks crossed $500M AUM on Binance in just 7 weeks. From $5.6M on launch day (June 11) to $500M+ by July 28. Users aren't just trading bStocks - they're holding real equity exposure. 24/7 trading. Free conversion. Always on.

Binance Brazil has been awarded the globally recognized ISO/IEC 27001 & ISO/IEC 27701 certifications — a major milestone in our commitment to world-class security and privacy standards. 🎉 ISO/IEC 27701: For outstanding privacy information management. ISO/IEC 27001: For top-tier information security governance. Read more 👉 binance.com/en/blog/regulati…

⚠️ iOS Security Alert | Immediate System Update Required for iOS Users Apple is urging iPhone/iPad users to update iOS immediately. Google Threat Intelligence Group (GTIG) recently disclosed a critical iOS exploit chain known as “DarkSword,” affecting iOS 18.4 to 18.7. This issue is not related to any exchange or wallet application, but is a system-level vulnerability in iOS. Attackers may exploit this vulnerability when users visit compromised (but seemingly legitimate) websites. The exploit may be triggered automatically without any user interaction, allowing attackers to extract sensitive data, including crypto wallet information. The malware may also erase its traces after execution, making detection extremely difficult. If your device is running iOS 18.4–18.7, you may be at risk. Immediate Actions Recommended: 1️⃣ Update your iPhone/iPad to the latest iOS version immediately 2️⃣ Avoid clicking on unknown links or visiting untrusted websites 3️⃣ Review app permissions and disable any unnecessary access 4️⃣ Enable Two-Factor Authentication (2FA) on all crypto-related accounts and ensure withdrawal whitelist is activated We believe it’s important to share this security alert with all users and not just Binance users. Security is the foundation of the entire ecosystem, and protecting user assets must come first.

Gas fees explained 👇

How to verify contacts with Binance Verify and spot common red flags like files, QR logins, and access requests. Read more 👇 binance.com/en/blog/security…

Happy Lunar New Year from #Binance 🧧 Gallop into the year with an abundance of prosperity and good health. 🐴 Gong Xi Fa Cai! 🍊

An open letter to the crypto community 💛 During periods of market volatility and pressure, the impact felt across the industry is naturally also felt by Binance. As a global industry leader, we hold ourselves to elevated standards and continually improve based on feedback from our community and the wider public. In 2025, Binance continued to invest in the long-term health of our industry through stronger risk controls, compliance, and ecosystem development. Some key highlights: 👉 User Deposit Recovery: Assisted with 38,648 incorrect deposit cases totaling $48M in 2025, contributing to over $1.09B in total user deposits recovered to date. 👉 Risk Controls & User Protection: Helped 5.4M users through risk controls and protection measures, cumulatively preventing $6.69B in potential scam-related losses. 👉 Combating Illegal Activity: Collaborated with global law enforcement agencies to combat illegal activities leading to authorities confiscating $131 million in ill-gotten funds. 👉 Token Listing Distribution and Ecosystem Diversity: Spot listings covered 21 public blockchains, with ETH, BSC, and SOL leading (32, 18, and 9 projects respectively). 👉Asset Transparency and Reserves: Achieved Proof of Reserves (PoR) totaling $162.8B across 45 crypto assets. We remain committed to sustainable, verifiable actions that protect users, advance the industry, and support long-term, responsible growth. Today, we’re taking another step forward: Binance will convert the SAFU fund’s ~$1B stablecoin reserves into BTC with the process completing within the next 30 days. The SAFU fund will undergo regular rebalancing based on its market value. Should BTC price movements cause it to fall below $800M, Binance will replenish it to $1B. We believe Bitcoin is the foundational asset of this ecosystem and the premier long-term store of value. By making this move, we’re embracing market cycles and standing shoulder-to-shoulder with the industry, just as we always have. This is part of our ongoing commitment to building crypto’s future. More updates soon. Binance will keep responding with real steps, driving the industry forward through openness, transparency, and long-term commitment. Thank you to our beloved community for standing with us, ALWAYS. 💛 Read the full letter 👉 binance.com/en/blog/communit…

As we wrap up 2025, our Co-CEOs, @heyibinance and @_RichardTeng, share a message with our 300M+ users. Written for the community that helped shape the year. Thank you, sincerely 💛👇 binance.com/en/blog/from-our…

2025 was a year of defining moments. A big thank you 🫵 to our community and partners who helped move everything forward. Onward to what’s next in 2026. 💛