Customer Experience Leader, Leading better experiences through technical innovations and automation
Joined August 2013
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Erik Delorey retweeted
Russians just tried to massacre an entirely full school with ballistic missiles in the city of Dnipro, in the middle of a school day.
All kids had just run the bomb shelter, "only" 5 casualties.
Are Russians human?
Erik Delorey retweeted
Our Defenders found this 82 year old grandpa near shell craters in a town on the frontlines.
He hasn't eaten properly for several weeks and walked to the post office looking for food - it's been closed for 3 months. Grandpa was so weak and hungry he fell.
📽: Ukrainian Militant
Erik Delorey retweeted
Every day, Dmytro, 20, from Kharkiv bakes 300 loaves of bread for the military and prepares 200 hot meals for elderly people.
He literally lived in a bakery for two months.
To muffle shelling, Dmytro turns on music on his phone loudly & continues to work.
📷: Olga Ukrain
Erik Delorey retweeted
Are you willing to find out more about how our people-centric, data-driven CX technology expertise delivers optimized CX, on time and on budget?
Read the full list of tips here: bit.ly/3SmMi9n
#Miratech #CX #CustomerExperience #Tips #DigitalTransformation
CX wins today @UniversalORL : the front line staff like April and engineering teams keeping the immersion real.
CX loss today: thin paper express passes and a $15 lanyard right at the start of the experience to set up guests with nickel and dime' nausea.
Erik Delorey retweeted
Find out the truth how to complete 99% of projects on time and on a budget in our recent blog by Alexander Maximenko, Director, Solution Engineering at Miratech: bit.ly/3IdnAlW
#Miratech #PM #projectmanagement #PNBOK #PMI #Innovation #businesstransformation
Coffee Talk for European Service Providers Sept 16th and 29th
*Best practices on reducing your time to market for new 5G and IoT services
*How to simplify troubleshooting, optimize root-cause analysis and accelerate mean-time-to-repair
empirix.com/coffee-talk/
Erik Delorey retweeted
"97% of customers are coming from multiple channels. @Gartner_inc expects interaction volume to increase by 3.5 times by 2022." 💬 @PeterGGraf
#Xpr19
Erik Delorey retweeted
Need to analyze and verify just how customers are using and experiencing your services? Learn how @Empirix and Gigamon deliver better #network traffic #visibility. bit.ly/2DSKYVl
Erik Delorey retweeted
.@Empirix Joins European Telecommunications Standard Institute (@ETSI_STANDARDS) and Open Source #MANO (#OSM) Community businesswire.com/news/home/2…
Erik Delorey retweeted
The IDC believes #ondemand #networks can reduce cost of operation by 10-28%, attend our #webinar and find out why bit.ly/2o0lZqv
Correlating IVR Performance and Customer Satisfaction | EE Times eetimes.com/document.asp?doc… via @eetimes
Erik Delorey retweeted
We'll be selecting the winner of the #iPadMiniPro later today - stop by Booth 14 and enter #AvayaENGAGE
You're welcome: Telnet, SSH prod of death smashes Cisco broadband boxes offline theregister.co.uk/2016/10/12…
