We are a charitable housing association managing over 10,000 homes across Essex. This account is monitored 8am-5pm, Mon-Fri. For enquiries call 0300 555 0500.
Chelmsford, Essex
Joined November 2012
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We’re currently unable to take payments over the phone. We’re sorry for any inconvenience caused and we’ll update once the system is working again. You can still make payments via the online customer portal. Sign in or register here: login.chp.org.uk/portal
Due to planned maintenance, you won't be able to log repairs using your online account from 5.30pm on 8 January to 10am on 9 January. We apologise for any inconvenience caused. (1/2)
We're experiencing a high number of calls today, so you may experience longer wait times to talk to someone. We apologise for any inconvenience caused and your call will be answered as soon as possible. (1/2)
If your enquiry isn't urgent, you can contact us through our website: chp.org.uk/contact-us-form
You can also login to your online account to make payments and log repairs: login.chp.org.uk/portal
Our office will close at 5pm on Friday 22 December and re-open after the New Year Bank Holiday at 8am on Tuesday 2 January 2024. (Continued below)
An emergency repair is anything that presents a safety concern or real danger to you or your home, including major damage to the building, flooding, faulty electrics, no heating, lots of mould, or an unsecure property.
As the 16 days Against Gender-Based Violence comes to an end, we’d like to remind people experiencing domestic abuse that you’re not alone and there’s support available. If you’re a CHP customer, we can work with specialist organisations and other agencies to help you. (1/2)
Our website explains what we can to do support customers, as well as providing details on a range of charities. In an emergency, always call 999.
buff.ly/3T4d5KQ (2/2)
Our specialist Tenancy Sustainment Team are here to support our customers including any reports of domestic abuse. One of our customers had been experiencing domestic abuse, which was only discovered when we were supporting them with another issue.
In the following months, the customer shared how the support of our team had created an environment where they could thrive.
If you’re in need of help and support, or worried on behalf of a neighbour, please tell us. We take every domestic abuse report seriously.
The latest issue of Your Home is out now. Inside this issue we’ve got cost of living advice and support, the latest from our Connecting Communities, Homes and People initiative, and career advice. You can read all this and much more here: link.chp.org.uk/YHWinter23
If you’re experiencing domestic abuse or gender-based violence, these organisations can provide support. We have a list of organisations who can help you on our website, offering assistance to different groups of people. Find the list on our webpage: buff.ly/3T4d5KQ
Our employees are trained to spot the signs of domestic abuse. Whether it's your neighbourhood advisor or a tradesperson that you speak to, they’ll be able to start processes to support you and ensure your safety. (1/2)
If you or someone you know if effected by domestic abuse, you can call us on 0300 555 0500 or email [email protected]. In you are in danger, always call 999. (2/2)
Today is Fuel Poverty Awareness Day. Hosted by @NEA_UKCharity, this campaign is to provide people facing fuel poverty with helpful information on what they can do to reduce energy bills and access the support they’re eligible for. (1/2)
Our blog contains resources on what to do if you find yourself unable to pay your energy bills. CHP can help customers too, so please talk to us if you’re struggling.
Read it here: buff.ly/3T8h74T