CLIENTpulse (@CLIENTpulse) profile picture

CLIENTpulse

@CLIENTpulse

A lightweight solution to pulse your clients about how happy they are and how you can improve.

 Seattle, WA
CLIENTpulse.com
Joined May 2013
  • Tweets109
  • Following4
  • Followers41
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Photo by CLIENTpulse (@CLIENTpulse)Photo by CLIENTpulse (@CLIENTpulse)
Loser wears other team's jersey Mon @Mvolpe. I <3 @hubspot but think @TINYpulse Seahawks win bit.ly/1EOamGl
Image from CLIENTpulse (@CLIENTpulse)
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CLIENTpulse retweeted
Jimmy Kwan (@cultofkwan) profile picture
Jimmy Kwan@cultofkwan31 Dec 2014
Congrats @davidniu @TINYpulse! TINYpulse raises $3.5M to fuel employee happiness survey platform geekwire.com/2014/tinypulse-…
TINYpulse raises $3.5M Series A round to fuel employee happiness survey platform

TINYpulse raises $3.5M Series A round to fuel employee happiness survey platform

TINYpulse's mission has been the same since day one: Help improve employee morale at companies worldwide. Now the Seattle-based startup is receiving a

geekwire.com
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Do you ever give all 5’s on a performance review? Here’s why it’s time to call BS on that bit.ly/1oEa8IE #Careercation
The revenue pay off of resolving a client concern is 5-10X the cost of earning a new customer ubm.io/1s0hGw5 #ClientLoyalty
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Why should your client surveys be short? Because goldfish have longer attention spans than humans bit.ly/1lBiFMt #ClientSurvey
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Do you have a client satisfaction score? CLIENTpulse sure does to get a real look at #ClientSentiment
Check out this stat: When you resolve a problem for a client, client loyalty goes up 30-50% ubm.io/1s0hGw5 #ClientLoyalty
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Tired of getting 2% response rates on your client surveys? @IlanMochari tells you how to fix it in @INC bit.ly/1DxMRlB
7 Tips for Making the Most of Customer Feedback

7 Tips for Making the Most of Customer Feedback

The hardest--and often the most constructive--relationship talks are the ones probing why the relationship might end one day. If your customer feedback surveys aren't exploring this topic, they...

inc.com
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What kind of client survey response rates do you get? Want 50%? Check out clientpulse.com #ClientSatisfaction
Want to know where you stand with your customers? @IlanMochari inc.com/ilan-mochari/useful-… via @Inc
7 Tips for Making the Most of Customer Feedback

7 Tips for Making the Most of Customer Feedback

The hardest--and often the most constructive--relationship talks are the ones probing why the relationship might end one day. If your customer feedback surveys aren't exploring this topic, they...

inc.com
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Do you have any commandments when it comes to client satisfaction? How about “Be available, always”
Did you know 90% of defecting customers never come back? This and other client satisfaction stats @ASQ bit.ly/X9Vulb
Want to inject some humor into your client communications? Check out this great thread from Netflix: bit.ly/1bm4maS
Think emojis are okay when it comes to client communications? Not so much. Here’s why bit.ly/1jypRwj
Do you tailor your tone and style when talking to customers? It’s time you did bit.ly/1jypRwj
What tone do you take when talking to clients? Turns out casual is just fine bit.ly/1jypRwj
Do you combine your performance and compensation reviews? Here’s one reason to keep them separate bit.ly/1trBwAb
Client Satisfaction Fact: Gartner Group finds that 80% of your future revenue will come from just 20% of existing customers
Helpful trick for delighting customers: send them relevant articles about their industry to help keep them up to date.
Client Satisfaction Fact: According to Bain and Co., a 5% increase in customer retention can increase a company’s profitability by 75%.
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