Caxton Support

We work hard to answer all your questions. The fastest response time will be via email where we will get back to you within 24 hours. In the meantime check out our FAQs caxton.io/cards/support

Last week, our phonelines experienced downtime due to outages at our telecom provider. While normal service has since been restored, you can always visit our Support Hub >> ow.ly/jjPU50Fp3KI if you have a query. If not, we offer customer support via [email protected]

🙌 IMPORTANT | We're now back up and running – following essential work last night! Apologies for any inconvenience caused. Thank you for your patience. App and web functionality have been re-enabled. So, you can log back into your Caxton account >> ow.ly/zINE50FkNm9

⚠️IMPORTANT | From 22:00hrs on 28 June to 09:00hrs on 29 June, you'll be unable to log into your Caxton account to access card/international payment services. This will not affect international payments in transit. Apologies for the inconvenience and thank you for your patience.

⚠️IMPORTANT | From 22:00hrs on 28 June to 07:00hrs on 29 June, you'll be unable to log into your Caxton account to access card/international payment services. This will not affect international payments in transit. Apologies for the inconvenience and thank you for your patience.

We love hearing your feedback on our service and products. #FeedbackFriday

Strange but true: Most European self-serve petrol pumps will put a 'hold' on up to €500 on your card (regardless of how much you spent), meaning you won't be able to spend that money for up to 20 days. So it's best NOT to use your Caxton Card at automated pumps! #CaxtonTopTips

Remember NOT to use your Caxton Card for a security deposit at places like hotels and car rentals. If you do, they'll put a 'hold' on the money on your card, and you won't be able to spend it. #CaxtonTopTips

Always watch out for fake websites impersonating Caxton in an attempt to capture your details. The safest way to access your account is to visit caxtonfx.com or via the Caxton mobile app.

Need a quick and easy answer? Check out our FAQ's page caxtonfx.com/currency-cards/…