Welcome to @Claires_Help, the official feed for customer queries for https://teapawt.net/t.co/AExn3bhTDa and Claire's Stores. Follow our main account @ClairesEurope.
Joined February 2015
- Tweets7.8K
- Following2.4K
- Followers2.3K
- Likes203
@D86Harp Hi Harp, we are sorry for this, can you please DM us a picture of the item showing the fault and we should be able to sort something for you? Many thanks. teapawt.net/messages/compose?recip…
@Courtney__Wild Hi, we are sorry for this, can you please DM us on this page as we are the EU team who can deal with this for you. x teapawt.net/messages/compose?recip…
@KeeganLyndsey Hi Lyndsey, many thanks, apologies for the late reply, our email team will contact you shortly, x
@cherraisa_ Hi, many thanks, can you please DM this EU page so the team can assist. x teapawt.net/messages/compose?recip…
@Carolin73648191 Hi, can you please DM us with more info on this and how we can assist, as this is not the correct page? Many thanks X teapawt.net/messages/compose?recip…
@sophieann2096 Hi Sophie, we are sorry for this, can you please PM us on this account as your initial contact was with our US colleagues. X teapawt.net/messages/compose?recip…
@CullimoreLucy Hi, we're sorry for the delay with this and can see it shows as delivered on 12th July, can you please DM us to confirm this is the case, we can provide the tracking link there. x teapawt.net/messages/compose?recip…
@zocollins Hi Zoe, we're sorry you had no updates and can see the order was collected yesterday. x
@vicki_v84 Hi, we are sorry for this frustration and have refunded all of the nails in the order, the funds will return to the original method of payment within a few days, you do not need to return anything on this occasion. X
@julieredden85 Hi, we are sorry this is late, even though it was despatched the same day, we have refunded the del charge for you and the link for tracking is below:
myhermes.co.uk/track#/parcel…
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@ChunkyBlueFemme Hi, many thanks for your reply, can you please DM us more information as the original message went to our colleagues in the US so we can't see your query, we'll be happy to help you with it. x teapawt.net/messages/compose?recip…
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@SammieCatchpole Hi Sammie, we are sorry for the frustration and can see the email team replied yesterday X
@angbrads Hi Angela, we are sorry you have had no reply, can you please DM us so we can deal with the complaint? x teapawt.net/messages/compose?recip…
@Kayla76011 Hi, can you please PM our page so we can send our reply? X teapawt.net/messages/compose?recip…
@CatrionaKevitt Hi there, can you please DM us so we can reply as there is more room in a DM.?
👍 teapawt.net/messages/compose?recip…
@darcyelizas Hi there, please PM us so we can provide the reply, the other items are now refunded too. 🙂 teapawt.net/messages/compose?recip…
@amy88123 Hi, so sorry for the problems, please DM us with the order number and our CS team can assist. Claire's xx
Hi @mrsmoore198 I'm sorry to hear this! A member of our CS team will DM you shortly. Thank you, Claire's X
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Hi @tink6699 Thanks for the tweet. I'm sorry to read about the JoJo Bow. A member of our CS team will DM you now, please follow back. Thanks
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@ESakowicz Hi, so sorry about this, can you DM us your number and we can ask the CS team to call you? Claire's xx
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