Adobe, Jetblue & Fidelity take a winning approach to customer listening http://bit.ly/mEvQOm Some good examples of practical strategies
Latest Clienteerhub interview. Dick Lee of High Yield methods speaks customer centricity http://bit.ly/liavCJ
Failures in complaint handling are failures in company leadership. #custserv starts at the top http://bit.ly/kwdVtx
Effective customer service requires empowered employees listening to virtual customer communities http://bit.ly/lv0SxG #custserv
RT @assistly: Cut Your Advertising Budget by 10% and Invest in Customer Service bit.ly/lr1pFK
Rise in Social Media Requires Businesses to Rethink Customer Value - CRM Magazine: bit.ly/keNPCq #socialmedia
Survey of Aust housing sales agents id's lack of #custserv & benefits of stepping into customer's shoes http://bit.ly/mfH9TO
The Experience of Consistency is What Gets People Coming Back: wp.me/p13uyv-fS #custserv
RT @ccalmeja: Why Brands Need a Digital Customer Experience Strategy To Stay Competitive http://on.mash.to/kezoep
RT @RIDC_Advisory: What sort of customer are you? Aggressive, expressive, passive or analytical? http://bit.ly/efYecO
RT @bpmsystems: “Rules are for the obedience of fools and the guidance of wise men” - #quote by Douglas Bader #businessrules
RT @MarkOrlan: A common mistake in developing a #CEM strategy is taking Employees for granted. Remember, People do business with People.
Four irrefutable facts about customer experience management that you must know! mycustomer.com/topic/custome… #cem
