Time-stamped feedback and discussions to video + https://teapawt.net/t.co/5mUd5ABXW2 for objective assessments and ed for surgery. @laservivek CEO/founder
SF Bay Area
Joined January 2014
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19/ @united #mileageplus asked "Are you bringing your daughter back with your from Delhi? She's no longer booked on the return." Then hungup
18/ I have been calling @united #mileageplus and they've hung up on my twice and now on hold for 48 minutes. The 2nd time, "Is your daughter
17/ @united #mileageplus & @lufthansa don't take responsibility. @lufthansa doesn't have "infant with seat" designation. @united can't chang
16/ now @united #mileageplus ruins the dreams of families to reunite in #incredibleindia for 50th Anniversary celebration. Thanks @lufthansa
15/ @united #mileageplus Parents moved to USA in 1966 and dreamed all kids and gkids go #incredibleindia @tourismgoi @PMOIndia to celebrate
13/ @united #milageplus could not change daughter's designation from INS to CH. THAT'S ALL THEY NEED TO DO! WE had seats reserved!! Now miss
12/ @united #milageplus asked if we want to bring our daughter back. Once I said, "Um, yes." They put me on hold and the CALL DROPPED! WTF?
11/ @united #milageplus says that our daughter is no longer booked to come back from Delhi. "Is your daughter supposed to come back?"
10/ On the phone (we're home now) with @united #milageplus First call- they hung up after asking for agent. Just now, they say
9/ @lufthansa website says bassinet is big enough. When we got to the counter, the agents said, "I don't suggest it." WHAT?
8/ good luck. FURTHERMORE, they said we could fly with 16MO daughter in a bassinett that the @lufthansa website says she fits, but the agent
7/ @united #milageplus suggested we get back online and book again. WTF? ARE YOU SERIOUS?? We're sitting @flySFO for 3 hours and they say
6/ 100MIN on the phone at the @lufthansa counter. Finally AFTER THE CHECK-IN TIME HAD PASSED, they offered to cancel the miles and suggested
5/ @united #milageplus WOULD NOT make the change. WE were hung up on the first call after 45 MIN and were on the phone for 100 MIN the 2nd
4/ @united #milageplus after being on the phone for over TWO HOURS at the airport (we got there 11:45 am for a 3:30pm flight) couldn't make
3/ @united designated her as "infant with seat" or INS (remember, 85k miles), but Luft doesn't have that designation. They required CH