The future of business is CRM + AI + Data + Trust. Maximize revenue now with Agentforce Commerce. For help 👉 @asksalesforce
San Francisco, CA
Joined August 2008
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State of Commerce is LIVE! 🔴
Salesforce surveyed 2.7K commerce leaders + analyzed 1.5B+ customers worldwide to uncover trends such as:
📝 The strategic priorities of commerce orgs.
🤖 How orgs are using generative AI.
➕ Much more.
Get the report: sforce.co/47v6zk3
Agentforce Commerce customers see up to 2x higher conversion rates with guided shopping agents. 44% of shoppers expect AI help. Your customers are clearly ready. Is your platform?
We just closed FY26, the biggest year in Salesforce history, and favor FY27 Guidance ! 🚀
FY27 Guidance: $46.2B revenue, 34.3% Non-GAAP Operating Margin, 20.9% GAAP Operating Margin
- $41.5B revenue (+10% Y/Y)
- 34.1% Non-GAAP (+110 bps y/y) & 20.1% GAAP operating margin
- $15B Operating cash flow (+15% y/y)
- $72.4B Total RPO (+14% y/y)
Here's the thing: every AI agent needs somewhere to land. The data, business rules, and a conversational layer for humans & agents.
That place is Salesforce. No one is delivering more agents for the enterprise than us.
Let me tell you what's happening 🧵
Check out the full results: investor.salesforce.com/news…
P.S. This isn’t my first SaaSpocalypse
Salesforce is natively integrating Google’s new Universal Commerce Protocol (UCP) into Agentforce Commerce, giving merchants the ability to easily unlock new AI-driven shopping journeys across Google’s AI surfaces.
Learn more: sforce.co/3LfW9zL
Cyber Week: complete.
The #CommerceCrew: recharging.
Your source for holiday data: still live at the Shopping Insights HQ: sforce.co/4onBZ49
Every second matters when it’s Cyber Week.
With 100% uptime, retailers around the world never missed a moment with Agentforce Commerce.
Congrats, retailers! You made it!
Congrats to retailers on a record-breaking Cyber Monday. 👏👏👏 AI had the assist, influencing nearly 1 out of every $5 spent.
See all the shopping data: sforce.co/4onBZ49
Peak shopping season, handled with ease. 🤝
Agentforce Commerce retailers managed 54% more orders on our platform than last year.
Dive into the holiday shopping insights: sforce.co/4onBZ49
Want to turn conversations into conversions? Shopper agents are filling carts and freeing up time.
See all the shopping data: sforce.co/4onBZ49
Shoppers searching on LLMs get what they want faster: answers and real-time recommendations.
See all the shopping data: sforce.co/4onBZ49
The #CommerceCrew settles the Black Friday vs Cyber Monday debate.
Find out how shoppers voted with their wallets at our Shopping Insights HQ: sforce.co/4onBZ49
Social channels brought the heat on Black Friday. 🔥
Online traffic from social media referrals accounted for 14% of all US traffic, up +6% YoY.
Get all the data details over on the Shopping Insights HQ: sforce.co/4onBZ49
Convenience is king this holiday season. 👑
More shoppers chose to buy online, pickup in store this Black Friday, increasing +8% YoY.
Get all the data details over on the Shopping Insights HQ: sforce.co/4onBZ49
Shoppers laced-up for some serious deals this Black Friday. 👟
Active footwear, furniture, and luxury fashion verticals were the top performers globally. 🌎
Run, don’t walk, over to the Shopping Insights HQ: sforce.co/4onBZ49
Rolling into Cyber Weekend with a Black Friday flex. 💸 Global spend is up 9% YoY, with the U.S. coming in at a 4% increase and Europe at 16%. More spend, more shoppers, more stats.
Dive into the data from 1.5B+ global shoppers: sforce.co/4onBZ49
Let’s grooooow. Online sales are up across the globe. Spain and Canada showed up and shelled out growing 33% and 10% YoY respectively. 💸
See all the sales trends: sforce.co/4onBZ49
A hot new search channel has entered the villa. More shoppers are starting their search with AI this year, proving LLMs are a huge opportunity for retailers. See all the shopping data: sforce.co/4onBZ49
Treat yourself with a holiday glow-up! Start by visiting your favorite retailers, then swing by our Shopping Insights HQ to get all the data behind their sales.
sforce.co/4onBZ49
Forks down, phones up.
Thanksgiving shopping is going mobile this year, accounting for 75% of all online global sales.
Dive into the data from 1.5B+ global shoppers: sforce.co/4onBZ49
Agentforce Commerce retweeted
FIRST LOOK: Agentic Commerce, powered by Agentforce.
Personalized shopping for every customer to build loyalty.
❌ Lost shoppers & abandoned carts
✅ Accelerated product discovery
✅ Instant answers
✅ In-chat checkout
Be the first to see it at #DF25: sforce.co/46fRmG2
Agentforce Commerce retweeted
See how you can take on the 2025 holiday retail season with smarter product recommendations, happier shoppers, and a little help from AI.
Download the guide: sforce.co/3HFSA3O