A knowledge platform and website dedicated to assisting the Australian communications industry and its professionals.

Joined June 2021
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Behind many polished cultures sits a quieter truth: rising loneliness. Neil Morrison of Staffbase says this disconnect is shaping the future of employee experience—and challenging leaders to rethink communication. Read more: hubs.li/Q03W_7DV0 #NeilMorrison #Loneliness
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A new Global Business Connectivity Outlook Report shows that while companies are expanding globally and investing heavily in AI, many leaders still face major cross-border connectivity challenges. Read more: hubs.li/Q03W_7RW0 #AI #Connectivity
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The Albanese Government’s social media reforms are progressing, with Education Ministers set to receive a briefing from the Communications Minister and eSafety Commissioner. Read more: hubs.li/Q03TqBgj0 #SocialMedia #Reforms
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Oversight of the Triple Zero system has been strengthened with Parliament passing new Albanese Government legislation. Read more: hubs.li/Q03TqBw60 #TripleZero #Rules
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ACCAN urges telcos to reinvest savings from reduced spectrum licence fees into services that directly benefit consumers, rather than keeping windfall profits. Read more: hubs.li/Q03TqBH_0 #Telco #Spectrum
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Apple and Google have removed the OmeTV chat app from Australian stores after eSafety warned it was being used by predators to target children. Read more: hubs.li/Q03TqBxN0 #Safety #Youth
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A report from Medianet has laid bare the delicate balance Australian organisations must strike as they roll out Artificial Intelligence across their operations. Read more: hubs.li/Q03TqBH60 #Media #AI
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A Zoom study reveals how young Australians exposed to AI view its impact on customer experience and workplace use, highlighting their expectations and concerns. Read more: hubs.li/Q03TqBJW0 #GenZ #AI
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New research shows 91% of senior legal professionals are concerned about online IP infringement, highlighting growing risks for businesses. Read more: hubs.li/Q03TqBt40 #IP #Threat
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Lifeline’s Marjorie Anderson is emphasising the need for culturally safe crisis support as demand for 13YARN’s service continues to surge. Read more: hubs.li/Q03TqB8Z0 #Crisis #Support
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The ACMA has introduced rules requiring organisations to register branded SMS identifiers, such as “myGov” and “AusPost,” with their telco provider. Read more: hubs.li/Q03TqBvF0 #SMS #Fraud
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The ACMA welcomes the passage of the Telecommunications Legislation Amendment Bill strengthening Triple Zero oversight and emergency calling powers. Read more: hubs.li/Q03TqzvJ0 #Reform #Telco
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ACCAN has welcomed the Government’s plan to introduce public outage registers following repeated network failures. Read more: hubs.li/Q03TqyBF0 #Telco #Trust
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As organisations lean into storytelling to build trust, a recurring challenge emerges: how do you communicate your work without making the story all about you? Read more: hubs.li/Q03TqB9z0 #Storytelling
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The ACMA has declined to register the draft Telecommunications Consumer Protections Code, finding it does not offer adequate safeguards for telco consumers. Read more: hubs.li/Q03TqB9x0 #TCP #Telecommunications
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The Federal Court has ordered Telstra to pay an $18 million penalty after moving thousands of Belong customers to lower-speed plans without informing them. Read more: hubs.li/Q03TqBc50 #Telstra #Belong
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ACCAN says Australians deserve transparent information on telco outages and is calling for a public register to show where and when disruptions occur. Read more: hubs.li/Q03TqBjD0 #Telco #Register
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Audiences are increasingly fatigued by doomsday narratives, yet they’re equally wary of messages that gloss over the scale of the problem. Read more: hubs.li/Q03TqBkt0 #Climate #Urgency
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New ACMA data shows more Australians are contacting the Telecommunications Industry Ombudsman to resolve issues with their telco providers. Read more: hubs.li/Q03Rj91g0 #ACMA #Telecommunications
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The ACCC has taken Microsoft to court for allegedly misleading 2.7 million Australians about subscription options and price increases linked to its Copilot integration. Read more: hubs.li/Q03Rj8_r0 #Microsoft #ACCC
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