From Army Veteran to Customer Success Manager - I've no idea how?! Qualified Mountain Leader & Climbing Instructor and lover of The Great Outdoors.
Abergele, Wales
Joined January 2010
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- Following125
- Followers2.7K
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#RemembranceDay
We remember the fallen, but there are different ways that people can 'fall'.
Shellshock
Battleshock
Combat fatigue
PTSD
and at one point in time, "cowardice".
Look at this vid, do any of them look like cowards?
youtu.be/X-elmAeX_4U?si=7TCN…
We will remember them.
Hi @Tesco, I have a question about my local store that none of the in-store colleagues are able to answer. Could you help please?
Utterly deplorable experience with @DJIGlobal
I placed an order 2 days ago. Still not dispatched.
Contacted support - the product is no longer in stock and wasn't in stock at the point I made the purchase.
1/2
There have been at least five touch points where I could have been proactively informed me prior to, during, or after the transaction - but nothing.
Zero thought about the customer in this process. Only about revenue generation.
Opinions please!
Would you click on the @youtube thumbnail below, with the title as shown.
If not, why not?
___
Sleeping Bag Liners - Are They Worth It?
NEW BLOG POST: I've been offline for a while, here's why... wix.to/nGriS5L
#newblogpost
#NPS surveys are taking quite a beating in the #CustomerSuccess world. 🥊
And I agree with that, to a degree... 👇
linkedin.com/posts/craigtayl…
🕓 If you're struggling for time as a #CustomerSuccessManager the following process is a great way to identify opportunities to spend your time in a more focussed way.
#CustomerSuccess
linkedin.com/posts/craigtayl…
As a #CustomerSuccessManager it may feel like your goal is to have "happy" clients". 😊
It isn't. 😲
#CustomerSuccess
linkedin.com/posts/craigtayl…
There are some elements of #CustomerSuccess that can change almost overnight, but they're not necessarily the most value adding elements...
linkedin.com/posts/craigtayl…
As a #CustomerSuccessManager, your customer-facing communications should always be looking to add value to each customer.
But are they?
Here's an email template to help with that 👇
linkedin.com/posts/craigtayl…
A recent redundancy has led to me paying far more attention to #CustomerSuccess job descriptions than I normally would. 🔎
Of the dozens I've looked at, there is one worrying trend I've spotted 📈 👇
linkedin.com/posts/craigtayl…
If you're using a Customer Success Platform such as @planhat, then automations are something that should 💯% be on your radar - and not just for the obvious reasons...
#CustomerSuccess #CSP #Planhat #CustomerSuccessManager
linkedin.com/posts/craigtayl…
LATEST VIDEO: I share just how important it is to keep on top of your navigation skills due to varying visibility.
The conditions on this outing changed overnight, but the reality is that they can change in as little as a few hours, or even minutes!
youtube.com/shorts/O9NToe7bC…
📽️ NEW VIDEO 📽️
A real example as to how the information on your map can be very different to what you see when you're out on the ground.
In certain conditions (such as those shown in the video) it can have serious implications.
youtube.com/shorts/TvgrdN3-T…
~7 months ago my son was almost killed by a careless driver whilst cycling.
The driver's punishment?
~£500 fine + 12 month ban.
Absolutely pathetic.
rhyljournal.co.uk/news/23625…
Hi @wistia, long time no speak!
I have a question about your new webinar feature.
Can I create a recurring event?
e.g. the same event description, thumbnail etc. But schedule it to take place at specific dates and times in the future?
Ballsy.
BBC News - Trombonist soldier tries to play on after fainting
bbc.co.uk/news/uk-65865904