The first customer success consulting firm for scalable best in class strategies to increase expansions, retention and advocacy.
Sunnyvale, CA
Joined July 2016
- Tweets6.6K
- Following3
- Followers1.2K
- Likes420
CSM Practice retweeted
Have you ever faced an ethical dilemma in #CustomerSuccess? Check out this video, where Stephen Fulkerson, TSIA's VP of Customer Success Research, talks to @iriteizips, CEO of @CsmPractice, about how to address unethical behavior in customer success. bit.ly/3TMCkiK
CSM Practice retweeted
This week in @CS_Newsletter...
🧞♂️ What CSMs Wish for during #Onboarding via @vitally_io
📈 #CSM Capabilities Model via @CsmPractice
✏️ CSM Courses & Training Programs via @teamuserpilot
👥 CSM as Mini-CEO via @TSLCustomers
🚀 & more
Read & sub: bit.ly/3U7vkNE
CSM Practice retweeted
Executive Business Review (EBR) and Quarterly Business Review (QBR) are often misunderstood and misused. In this video with @CsmPractice, TSIA's Mark Troyan explains the differences between EBR and QBR, & how to use them to maximize #CustomerSuccess: bit.ly/3SD51O7
CSM Practice retweeted
#Infographic: Difference between CX and CS, let out the difference in this infographic! Via @CsmPractice
#CustomerSatisfaction #CX #CustomerService #CSM
CSM Practice retweeted
Irit Eizips, CEO of @CsmPractice interviews our own Sam Wegman and Lee Kemp on building #CustomerExperience through an award-winning #CXProgram 🏆 Watch now ▶️ bit.ly/3TKK2JJ
#CustomerSuccess #CXJourney #CXpodcast #UnivarSolutions #TogetherWeWin
CSM Practice retweeted
🎬 I spoke to the team at @CsmPractice recently on building 🏆 award winning 🏆 CSM teams.
⏬ Full video below ⏬
This is a great video on how Claire O'regan, Director of Customer Success at Juro, built a dynamic award winning team.
Click here to access the full video. youtu.be/hEsCnVSlbME?t=521
#customersuccess #awardwinner #employeeretention
CSM Practice retweeted
In our micro podcast, see what @IritEizips (CEO, @CSMPractice) says about the evolution of AI in customer success in her discussion with our CEO below.
🎧 Micro Podcast: youtube.com/watch?v=HL3FKSTX…
#CustomerSuccess #ArtificialIntelligence #AI #SaaS #Micropodcast
CSM Practice retweeted
In 45 minutes, @iriteizips of @CsmPractice will talk about creating early wins with the First Value Delivery Framework
It’s not too late to join: bit.ly/3MQZuB1
#CustomerSuccess
ALT Propel22 Session 3 with Irit Eizips: Creating early wins with the first value delivery framework
CSM Practice retweeted
A few months ago, we acquired @insidedmedia. Watch this interview from @CsmPractice on the impact our our acquisition and what it means for the future of #CustomerSuccess. bit.ly/3KHRNvA
CSM Practice retweeted
What is a Customer Success Manager? - CSM Practice buff.ly/34tLEjh @CsmPractice #customersuccess #customersuccessmanager #CSM
CSM Practice retweeted
To share how to choose, track, and act on effective onboarding metrics, ChurnZero's Bree Pecci joined @CsmPractice for a drill-down into customer-centric onboarding.
Catch the conversation and episode highlights here: hubs.li/Q01dVQ4_0
#CustomerSuccess #saasonboarding
CSM Practice retweeted
This week on The Customer Success Newsletter:
-Powerful tips for scaling CS - @CatalystIO
-What Product wished CSMs did - @SurveySensum
-Charging for Customer Success - @CsmPractice
-Common customer journey blind spots - @ZoominSoftware
newsletter.alexbakuladavis.c…
CSM Practice retweeted
What does a Customer Success manager do in a high-touch environment and what are their key responsibilities?
In this video, @tomcoscia, Strategic Customer Success Manager at @Tricentis, gives us an in-depth look at the #CustomerSuccess role.
buff.ly/3gFoEob
CSM Practice retweeted
I'm excited to share my interview with @IritEizips of @CSMPractice. We discussed the typical work environment for a Customer Success Manager in a high-touch environment.
🎥Watch the video now: youtu.be/87f31Ho6z64
#CSM #customersuccessmanager #customersuccessmanagement
CSM Practice retweeted
Grab some snacks and get ready to binge-watch Season 2 of @gainsighthq's #PulseEverywhere June 9th-11th. Don’t miss @iriteizips’ session, How To Hire A Customer Success Manager The Right Way. Hope to “see” you there! buff.ly/2zdz1MJ
CSM Practice retweeted
Check out this interview with @IritEizips of @CSMPractice and Bri Adams from @churnzero where they discuss the significance of setting up strategies to align customer cadence meetings with engagement models. 🎥 Watch the video now
- hubs.li/H0PszvK0 #CustomerSuccess
CSM Practice retweeted
Sneak peek of the “First Value Delivery Framework” podcast with @iriteizips of @CsmPractice. In this clip, she talks about who should be in charge of defining the metrics for first value delivery.
Tune in @ bit.ly/3nITrm8
#CustomerSuccess #ValueDelivery
CSM Practice retweeted
Ensuring quick wins can reduce the potential for churn during the onboarding phase.
@iriteizips of @CsmPractice shares best practices to prioritize results for customers, advice for CS leaders, and more.
Tune in @ bit.ly/3nITrm8
#customeronboarding #customersuccess
CSM Practice retweeted
Our next judge announcement for the upcoming Customer Success Excellence Awards is @iriteizips of @CsmPractice! Great to have you onboard! #CustomerSuccess
CSM Practice retweeted
How to Set Your Kick-off Meetings Up for Success, by @csmpractice abeid.net/2NWYOQJ #customersuccess #customerexperience #customerservice