The AI-native platform for self-storage operators. Everything you need to operate, grow, and delight.
New York, NY
Joined November 2021
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Texas! We're in Austin for TSSA through Friday. Come find the Cubby team at Booth 710 and tell us the one thing you wish your software made easier.
The real cost of a free month depends on how long the tenant stays.
Priced against a 12-month stay, a free or $1 first month is an 8.3% discount. The median stay on the Cubby platform is about six months, which puts the same promotion at 17% of the rent you would have collected.
On Tuesday, 11/10 at 11AM, Andrew Capranos walks through the State of Self Storage Q3 2026 report, then puts the findings to three operators who have to act on them every day:
- Melissa Stiles (Storage Asset Management)
- Tim Springer (AVAD Capital)
- Adam Burnam (StorageMart)
Across our same-store set, average move-in rents fell 4.4% year over year. Occupancy still rose 2.9 points to 80.4%, and revenue per available square foot rose 4.9%, because existing tenants carried the rent growth.
What’s more important than 600 introductions? 30 solid relationships. Chris Michaels of Storage Rebellion explains.
A tenant goes overdue on the 6th. Somebody on your team is supposed to notice by the 8th, text by the 10th, and email if there's still no payment.
Workflows moves it into Cubby. Pick the trigger, narrow it with conditions, chain the steps.
"How long do 10x10 units sit vacant before they rent, by facility?"
That question used to be a report request, an export, and a pivot table. With the Cubby Connector it's a sentence typed into Claude or ChatGPT, and the answer comes back from your live data in a few seconds.
Rob DuBroc of On Track Storage has reps in Kentucky answering calls for facilities in Florida.
When an existing tenant calls in through Cubby Calls, their account opens in a new tab before the rep picks up. So the rep can answer like they're working the counter at that facility.
Ten facilities ran a first-month-free promo from September through December.
Total move-ins came in 22% above the same stretch YoY, while the non-promo baseline stayed flat. The catch: promo tenants left about 15% sooner. Online move-ins stayed a median of 95 days vs 112.
When margins are fat, a slow process doesn't cost you anything you'd notice. Now storage is "a 6 to 10% margin game," and at that level operators are "forced to lean into technology."
Full conversation can be heard here: youtu.be/W2enxXkNgcQ
"Storage was always incredibly profitable, and those profits masked the inefficiencies," says Robert Kapp, owner at Keep it Simple Storage.
Reservations get treated as soft leads. The data says otherwise.
Across 6,300 reservations on Cubby between February and May, 54% turned into a move-in within 21 days. That's 1.8x the rate of an abandoned checkout and 9x the rate of a contact form.
Most storage operators run some version of an agent incentive.
In this walkthrough, we describe a comp plan to Claude in plain English. Claude uses the Cubby Connector to build a live incentive tracker and publishes it to Canvas in Cubby.