We appreciate the information you shared in your DM, and we're sorry for the poor experience. Though we have no availability in the area at this time, you may want to contact American Express to see if they can assist, as your original booking was through them. Thank you. -Dawn

Hi! We're here to help. Please send us a DM with your complete reservation details, and we'll look into this. Thank you for choosing Curio Collection by Hilton! We'll keep a lookout for your message. -Melissa