Editor for Customer Strategist Journal, 1to1 Media, & TTEC covering customer experience. Also a music, sports fan, @CTSPJ member. [email protected]
Stamford, CT
Joined April 2009
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Elizabeth Glagowski retweeted
#JobAlert @CTMirror is hiring a Statewide Policy Editor who will be responsible for conceptualizing, assigning and editing stories, with a particular emphasis on helping to develop and support young reporters in our growing newsroom.
ire.org/job-center/connectic…
Last day at #CCWVegas! Watching morning sessions then doing one more loop around the exhibit halls. @CustContactWeek
4 steps to elicit a powerful reaction - conversation, curiosity, conviction, and conclusion. @jontaffer #CCWVegas @CustContactWeek
“I think there will be space in CX for anyone who wants to be in CX, it will just look different.” - Amber Scott, @SertaSimmonsBed #CCWVegas @CustContactWeek
Day 2 of @CustContactWeek! Looking forward to sessions and meeting folks in the exhibit hall. Where should I go? Who’s got the best swag? #CCWVegas
“Great analytics can be a huge boon for your business” and reduce the need for more costly IT investment. - Brandon Hanson, @Qualtrics #CCWVegas @CustContactWeek
“Experiences may not be human to human, but they have to FEEL human to human.” - @NickCerise from @tteclife #CCWVegas
Up early at @CustContactWeek to meet other #CX and running enthusiasts. Thanks @Mosaicx_
Who else ran? Let’s talk about those stairs 🥵!
And follow me all week for updates from the #CCWVegas show!
Next week is #CCWVegas and I'm excited to get back to one of the best #CX shows of the year. Who else will be there? Let's meet up? And stay tuned right here for my annual search for cool swag updates. customercontactweek.com
Check out my latest article: What’s the real deal with today’s use of AI? linkedin.com/pulse/whats-rea… via @LinkedIn
As an official media partner for #CCWVegas, 1to1 Media looks forward to experiencing what CCWVegas has to offer, including the mainstage speakers, valuable CX workshop sessions, and networking with peers! #CCWVegas #1to1 #MediaPartners customercontactweek.com/
“Every idea starts with human connections. It’s so important in the beauty category.” Use AI to complement, elevate and highlight human experience.” @ultabeauty CEO @DaveKimbell #NRF2024
Beauty is about self-expression so we have to deliver a truly inclusive experience for unique needs. - @ultabeauty CEO @DaveKimbell at #NRF2024
I’ll be sharing insight from the show throughout the day. Follow me to keep up #NRF2024
“Personalization” has been talked about for years but organizations haven’t had enough to prime the pump and deliver. AI and deeper insights might help change that, which is exciting. - Emily Barletta, Morgan Stanley
