Working in IT Service Management since 1998. During the day I'm a Principal Consultant with Forrester and in my spare time I run and have fun with the family.
Knutsford, UK
Joined April 2010
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David Wheable retweeted
Resources for all businesses on from us (@forrester) on this dedicated resource site for COVID-19. No subscription required go.forrester.com/covid19/
David Wheable retweeted
Here's my take on why the RFP no longer has a place in modern, digital business. RIP The RFP – This Is Not Your 1990s Vendor Selection Process forr.com/2PQP6OI via @Forrester
David Wheable retweeted
If you're suffering from #Brexit withdrawal (or #Brexitcast withdrawal!), fear not! The @forrester "What It Means" podcast about Brexit we recorded on Monday is now live: go.forrester.com/what-it-mea…
David Wheable retweeted
Our Automation Framework is now available for everyone. Download your copy today. forr.com/2Opyz1n #automation
David Wheable retweeted
There are few "must download" PDFs on the internet. This is one of them.
Technological progress has reached a tipping point, leading to a watershed moment in #automation. Learn more: forr.com/2Opyz1n
David Wheable retweeted
Why Apple Card is a game changer: Fees. All banks, including credit card issuers, make their money on fees. They charge fees because all the others do, too. Now that Apple is reducing fees, it undermines everybody else's business. 850m customers + no fees = #creditcardsdisrupted
David Wheable retweeted
40% of enterprises will have an automation center in 2019. Join @CSLeClair and I for a webinar on how to set up yours. tinyurl.com/y2hdgykc
David Wheable retweeted
On this week’s What It Means, Forrester VP and Group Director @lkoetzle talks about the 2019 RSA Conference, threat intelligence, and why income inequality matters in cybersecurity. forr.com/2UDmU1i via @Forrester
David Wheable retweeted
Do you control your bots, or do they control you? Join @CSLeClair and I for a webinar on the @Forrester automation framework, and how you must build an automation center for your enterprise. tinyurl.com/y2hdgykc
David Wheable retweeted
#EmployeeExperience
The Employee Experience Index
go.forrester.com/?p=83305
David Wheable retweeted
If you're interested in #automation, this webinar is for you!
Do you control your bots, or do they control you? Join @CSLeClair and I for a webinar on the @Forrester automation framework, and how you must build an automation center for your enterprise. tinyurl.com/y2hdgykc
David Wheable retweeted
@DavidWheable discussing design principles in the age of the customer: customer led, insights driven, fast @itSMFUK @forrester #ITIL4 – at London, England
David Wheable retweeted
Packed room for the @itSMFUK and @forrester event, "Preparing for ITIL 4". Great speakers, including @DavidWheable @duncanwatkins @StuartRance @barclayrae @Barry_Corless66 @TitchenerJamie #ITIL4
David Wheable retweeted
Looking forward to presenting on the #ITIL4 #guidingprinciples at the @itSMFUK @forrester event in London today.
With: @bloreboy @duncanwatkins @DavidWheable @StuartRance @Barry_Corless66 @JKit_TSO – at Lewisham, London
David Wheable retweeted
Feedback from a client: "You guys are so far ahead of others on this that it's ridiculous."
If you want to build a strategy for #automation, you need a framework. @crsmgardner & @CSLeClair just updated our trailblazing "Get Control Over Your Bots With Forrester's Automation Framework" with plenty of help from @forrester siblings: forr.com/2ECYX3r
David Wheable retweeted
Great line up for our 'Preparing for ITIL 4' event 11 March including authors @barclayrae and @StuartRance, @AXELOS_GBP Ambassador @bloreboy, @Barry_Corless66 of @GlobalKnowledge, @williamsleatag as well as @DavidWheable and @duncanwatkins from @forrester. buff.ly/2TMEpff
David Wheable retweeted
The new mantra of speed rather than perfection + the principle of fail fast, all point towards a new approach for incident mgmt, says @DuncanWatkins. But how does this new approach work + what does it look like? buff.ly/2DDg9rj #ITSM
David Wheable retweeted
We’re excited to join forces with @SiriusDecisions, creating a robust platform to help companies drive growth in the #ageofthecustomer. Learn more: forr.com/2DZMrwY #acquisition
David Wheable retweeted
@forrester and @SiriusDecisions together means that in the Age of the Customer we can advise our clients on what to do (strategy) and how to do it (operations). Exciting times!