Dealer Institute

MICROMANAGING Supervisors… UGH!

It’s been said that many employees bring joy into the workplace, and others when they leave! The latter part of the previous statement is the reputation of mi

Extended Warranty vs. Extended Service Contracts: What’s the Difference?

The “Boogieman Syndrome”

Have you ever noticed how some employees can’t function without a villain? It’s like they need an enemy to justify why they’re stuck. In too many organiz

Dealers Want Leadership Training

People-Smart Leadership Principles Imagine a dealership where employees are fully engaged, supervisors inspire loyalty, and turnover is minimal. Customers feel

The Dangers of Over Managing Work in Process

Top Metrics To Watch Knowing how well your service department is performing in terms of issuing invoices for the work done is a critical success factor for the

Refinancing with AgDirect: Improving Cash Flow, Managing Debt

Refinancing equipment is a no-brainer when interest rates hover at historic lows, like they did at the height of the COVID-19 pandemic. But today’s environmen

Pressure Makes Diamonds

Last fall, I wrote an article titled “Here We Go Again”. It referred to the direction we were heading regarding used inventory across the industry. New prod