Founder Shellist Law | Trial Lawyer | ABC13 Legal Analyst | Strategy • Psychology • Preparation • Execution
Houston
Joined September 2018
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@Blacklane , how you can advertise like this? Your driver no-showed for our pickup in Bellagio, Italy. You sent an email to our travel planner 30 minutes before pick up canceling and we got no notice. We were stranded. How much would you charge if a customer cancelled?
Really @Blacklane ? Your "experienced" driver left one of my pieces of luggage on a curb in Milan, Italy and now it's lost forever. It happened almost 2 weeks ago and NO ONE HAS ADDRESSED IT YET!
Helen, @Blacklane will NOT get back to you. Try calling and it hangs up on you. Try chatting online and you into a black hole, Try emailing and you get an auto-canned response. I'm going to send out a letter with my experiences with them to every travel agency I can find.
Scot, what happened. I had an awful experience with @Blacklane as well and they have not addressed any of it. It may be time to look carefully at their global practices and consider legal action.
@Ask_WellsFargo what does a customer have to do to get a call back from the Enterprise Complaints Management Office? Long-time customer getting dropped and you don't have the courtesy to return a call and explain why?
@WellsFargo What is wrong with your so called Executive Office/ Customer Service? A longtime customer gets told that you are closing their accounts and now you won't talk to them or their representatives?
@elonmusk , you guys need to get your shit together at the Houston West Service Center (Houston, Texas). I had better service back when I drove a $20k car. It was PATHETIC!