* Photographer * Sys Admin * Web Development *
Gauteng, South Africa
Joined June 2012
- Tweets1.1K
- Following1.5K
- Followers296
- Likes90
Three weeks into the investigation. Has anything actually been done? I have my usual two deliveries scheduled for today. Will they arrive within the selected timeslots, or should I expect another delivery nearly 2 hours late? @PicknPay
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42 days since my first complaint. Two weeks into the investigation. My latest scheduled @PicknPay delivery arrived 1h50m late, and there has been no communication since Friday. I'm still waiting for the investigation findings and proposed solution.
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My latest scheduled @PicknPay delivery arrived 1h50m late while the issue was supposedly under investigation. Nearly two weeks later, I'm still waiting for the investigation findings and proposed solution.
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My scheduled @PicknPay delivery timeslots have been missed for years. I first raised this on 22 May. Over a month later, after tweets, DMs, escalations and investigations, every weekly delivery has still been late. Latest: 1h50m late. Still waiting for the findings.
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Update: Over a month of tweets. Weeks of DMs. Escalations. Investigations. Today's scheduled delivery still arrived 1 hour 50 minutes late. @PicknPay
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Update: While the "thorough investigation" continues, today's scheduled delivery timeslot has once again been missed by over an hour. @PicknPay
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Over a month since my first complaint. Nearly two weeks since @PicknPay asked me to DM. Plenty of "escalations" and "investigations", but still no explanation, no solution, and no change. Scheduled delivery timeslots continue to be missed by an hour or more, week after week.
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Update: The scheduled delivery timeslot was missed 45 minutes ago. The issue has been acknowledged, escalated, investigated, and apologised for. Yet here we are again. @PicknPay
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Update: The scheduled delivery timeslot was missed 30 minutes ago. This is the same issue I've been raising for over a month, despite tweets, DMs, escalations, investigations, and promises of contact. @PicknPay
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Genuine question, @PicknPay: should I just start selecting delivery timeslots 2-3 hours earlier than I actually need them so they arrive when expected? It might be nice if you were the ones left waiting for a change.
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Over a month of tweets. Multiple DMs. Escalations. Investigations. Promises of contact. Yet nothing has changed. Scheduled delivery timeslots continue to be missed, and I'm once again sitting and waiting for another late delivery. @PicknPay
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Consistently late. Consistently ignored. Four weeks of complaints, zero response from @PicknPay. At this point, the issue isn't the delivery delays. It's the complete lack of customer service and accountability.
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And late again... like each and every time. 4th week tweeting, no reply from @PicknPay even?
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@PicknPay Hi, please change the delivery timeslot for order #5001048049 to Sat 11 Oct at 12:00. I’ve phoned all numbers & the Heidelberg store said head office can do it. You’ve done this for me before, please help again!
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I’ve tried phoning again but no one can help. Please confirm that the timeslot for order #5001048049 is updated to Sat 11 Oct at 12:00. This really needs to be sorted. I will not be home with the current timeslot.
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Hi @PicknPay, I placed two online orders (#5000847075 & #5000853075) last night. Your website wouldn’t let me choose a delivery date. I emailed, phoned, and WhatsApped the store but couldn’t sort it out. I need them delivered today, 26 Sept at 15:30. Please confirm ASAP?
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