DigiDesk (@Digi_Desk) header
DigiDesk (@Digi_Desk) profile picture

DigiDesk

@Digi_Desk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across voice, email, chat and social media channels #CX #custserv

 UK
digi-desk.co.uk
Joined June 2012
  • Tweets7.1K
  • Following3.2K
  • Followers3.5K
58Media
Photo by DigiDesk (@Digi_Desk)Photo by DigiDesk (@Digi_Desk)Photo by DigiDesk (@Digi_Desk)Photo by DigiDesk (@Digi_Desk)Photo by DigiDesk (@Digi_Desk)Photo by DigiDesk (@Digi_Desk)Photo by DigiDesk (@Digi_Desk)Photo by DigiDesk (@Digi_Desk)Photo by DigiDesk (@Digi_Desk)Photo by DigiDesk (@Digi_Desk)
Introducing WhatsApp for Customer Service, via DigiDesk: ddsk.co/2dead via @Digi_Desk #digital #custserv
2
5
Call Centre Benchmarking 101 callcentrehelper.com/call-ce… via @callcentrehelp #cctr #custserv
Call Centre Benchmarking 101

Call Centre Benchmarking 101

Meg Monk explains how to get the most out of your contact centre benchmarking.

callcentrehelper.com
2
5
92
AI revolutionising CX: Richard Bassett on identifying and supporting vulnerable customers | MyCustomer mycustomer.com/service/manag… #CX #custserv
CX Today | CX News | The Voice of CX Technology

CX Today | CX News | The Voice of CX Technology

Independent news and insights on customer experience technology. News, analysis and practical guidance for CX leaders, practitioners, and partners.

cxtoday.com
3
4
102
5 Tips for Improving Agent Performance callcentrehelper.com/tips-im… via @callcentrehelp #cctr #custserv
5 Tips for Improving Agent Performance

5 Tips for Improving Agent Performance

Lucy Phillips at EvaluAgent explains how to improve your call centre agent performance and provides five tips for success. Want to create an efficient call centre that provides customers with the...

callcentrehelper.com
3
3
83
How Contact Centre AI Provides Better Customer Experiences callcentrehelper.com/contact… via @callcentrehelp #cctr #custserv
How Contact Centre AI Provides Better Customer Experiences

How Contact Centre AI Provides Better Customer Experiences

Contact centres are increasingly turning to artificial intelligence (AI) to enhance customer interactions and deliver superior experiences. By leveraging the real-time insights and innovation...

callcentrehelper.com
3
3
75
Is Your Organisation Ready for the AI Revolution? callcentrehelper.com/is-your… via @callcentrehelp #digital #custserv
Is Your Organization Ready for the AI Revolution?

Is Your Organization Ready for the AI Revolution?

An AI-Driven Future Has Arrived AI was a bold idea, then a niche technological interest, and then – in what seemed like the click of a finger – it was everywhere. AI has arrived and it is about to...

callcentrehelper.com
2
3
33
Money Advice Trust Choose DigiDesk CSAT For Capturing Customer Feedback: digi-desk.co.uk/money-advice… #CSAT #custserv
2
3
38
7 Tips for Mastering Quality Management on Digital Channels callcentrehelper.com/masteri… via @callcentrehelp #CX #custserv
7 Tips for Mastering Quality Management on Digital Channels

7 Tips for Mastering Quality Management on Digital Channels

Yael Stanger Sonsino at NICE explains how to master quality management on digital channels with seven tips you need to know. In today’s omnichannel landscape, customers expect a seamless and person...

callcentrehelper.com
3
4
64
What is Interaction Analytics in Contact Centres? callcentrehelper.com/interac… via @callcentrehelp #CX #custserv
Interaction Analytics in Contact Centres - An Executive Briefing

Interaction Analytics in Contact Centres - An Executive Briefing

This guide explains interaction analytics for contact centres, outlining how it works, the differences from speech and text analytics, key benefits, practical applications, and leading solution...

callcentrehelper.com
2
3
33
Experience Management: Definition & Strategies callcentrehelper.com/experie… via @callcentrehelp #CX #custserv
Experience Management: Definition & Strategies

Experience Management: Definition & Strategies

Experience management helps businesses move beyond customer service and dig into what their customers and employees value.

callcentrehelper.com
2
3
23
7 Tips for Customer Experience Success callcentrehelper.com/7-tips-… via @callcentrehelp #CX #custserv
7 Tips for Customer Experience Success

7 Tips for Customer Experience Success

What Is Contact Centre Customer Experience? Contact centre customer experience is exactly as it sounds – this is the overall experience that a customer has with a contact centre. This can be through...

callcentrehelper.com
3
3
30
25 Ways to Proactively Spot Your Customers’ Pain Points callcentrehelper.com/proacti… via @callcentrehelp #CX #custserv
25 Ways to Proactively Spot Your Customers’ Pain Points

25 Ways to Proactively Spot Your Customers’ Pain Points

In this article, our consultants’ panel share practical suggestions on how contact centre leaders can proactively spot their customers’ pain points.

callcentrehelper.com
2
3
19
25 Ways to Proactively Spot Your Customers’ Pain Points callcentrehelper.com/proacti… via @callcentrehelp #CX #custserv
25 Ways to Proactively Spot Your Customers’ Pain Points

25 Ways to Proactively Spot Your Customers’ Pain Points

In this article, our consultants’ panel share practical suggestions on how contact centre leaders can proactively spot their customers’ pain points.

callcentrehelper.com
2
3
16
The Right Customer Service Metrics for Success callcentrehelper.com/the-rig… via @callcentrehelp #cctr #custserv
The Right Customer Service Metrics for Success

The Right Customer Service Metrics for Success

Contact centres have always measured key customer service metrics. However, given the rising importance of customer experience, the metrics used must evolve and change. This enables customer service...

callcentrehelper.com
2
3
27
How to Motivate Staff and Drive Employee Engagement callcentrehelper.com/how-to-… via @callcentrehelp #cctr #custserv
How to Motivate Staff and Drive Employee Engagement

How to Motivate Staff and Drive Employee Engagement

In this article our panel of experts outlines their best ideas on how to motivate staff and drive employee engagement in the contact centre.

callcentrehelper.com
3
4
55
Seven Ways to Improve First Call Resolution callcentrehelper.com/seven-w… via @callcentrehelp #cctr #custserv
Seven Ways to Improve First Call Resolution

Seven Ways to Improve First Call Resolution

First call resolution (FCR) is a well-known contact centre outcome metric. Odigo’s Stuart Clarke outlines seven ways to increase it with high-quality experiences that focus on customer satisfaction....

callcentrehelper.com
2
3
29
7 Tips for Effective Call Centre Coaching callcentrehelper.com/7-tips-… via @callcentrehelp #cctr #custserv
7 Tips for Effective Call Centre Coaching

7 Tips for Effective Call Centre Coaching

Effective call centre coaching raises employee engagement, boosts customer happiness, and improves performance. By offering the proper assistance and advice, call centre managers can assist their...

callcentrehelper.com
3
3
40
14 Best Practices to Streamline Your Incoming Customer Queries callcentrehelper.com/streaml… via @callcentrehelp #cctr #custserv

14 Best Practices to Streamline Your Incoming Customer Queries

In this article, our panel of experts provide their best practices to help streamline incoming customer queries.

callcentrehelper.com
2
4
17
What it takes to lead CX transformation | MyCustomer mycustomer.com/service/manag… #CX #custserv
What it takes to lead CX transformation

What it takes to lead CX transformation

As a CX leader, you face the challenge of driving change across every function in the organisation. You also have an opportunity to impact meaningful change ...

cxtoday.com
3
3
29
14 Techniques for Excellent Call Centre Customer Service callcentrehelper.com/14-tech… via @callcentrehelp #cctr #custserv
14 Techniques for Excellent Call Centre Customer Service

14 Techniques for Excellent Call Centre Customer Service

Talkdesk’s Celia Cerdeira explains fourteen tips for amazing call centre customer service. Customer service expectations have risen significantly over the last few years. According to a recent study...

callcentrehelper.com
2
3
21
Get To Know Your Customer Day: Making your customer engagement more meaningful | MyCustomer mycustomer.com/marketing/tec… #CX #custserv
2
3
24
Load more