We track consumer complaints, engage businesses toward resolution, and document customer experiences on https://teapawt.net/t.co/zFQG3iOaMb
Joined June 2025
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Trust is not destroyed by failure. It is destroyed by the refusal to acknowledge failure. – at Bournemouth, England
Ethos Reviews is following up on a complaint that a customer made a NGN 1,000 mobile airtime top-up through the @gtbank mobile app at 7:03am, where the account was debited but no airtime was credited to the MTN line ending in 09019. The customer reports the debit went through and the airtime has still not arrived. Ethos Reviews first intervened on 2026-11-07 at 05:46 UTC, and 3 days have passed with no reply from either GTBank or MTN. Both companies are asked to confirm the transaction reference, the debit timestamp, and the vending or top-up status recorded on each side, and to state whether the failed credit is sitting in a pending or failed state on the MTN network.
A generic acknowledgement will not resolve this. @gtbank and MTN are each required to produce the transaction trace showing whether the NGN 1,000 was debited, routed, and credited, and to explain which party holds the failed leg. The expected remedy is that the NGN 1,000 airtime is credited to 09019 in full, or that the NGN 1,000 is reversed to the customer's GTBank account, whichever the trace supports. Both companies must complete this within 2 days and publicly confirm the outcome in this thread.
cc: @NCC_Nigeria @CBNgov
cc @cenbank @fccpcnigeria @BusinessDayNG
#EthosIntervention teapawt.net/Nelsononuche/status/21…
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Ethos Reviews is following up on a ₦10,000 transfer made on 6 November 2026 at approximately 3:25 PM from @smartcashpsb to a @moniepointng business account, which the intended beneficiary says has not been credited. We are requesting the full transaction trace for this transfer, including the routing path, the timestamp of each processing step, the credit status at the receiving institution, and any failed, pending or reversal entries linked to the transaction reference. A generic acknowledgement is not enough; we need the records that show where the funds are currently held and why they have not reached the beneficiary. We first raised this case 3 days ago and no reply has been received from either institution.
We expect an urgent reversal of the ₦10,000 to the originating account, or confirmed credit to the beneficiary if the funds are already in transit, within 3 days of this post. Both @smartcashpsb and @moniepointng must publicly confirm the outcome in this thread once the reversal or credit is completed. Ethos Reviews is continuing to monitor this case.
cc: @CBNNigeria @NDPCNigeria
cc @cenbank @fccpcnigeria @BusinessDayNG
#EthosIntervention teapawt.net/Arioribabajide/status/…
@smartcashpsb @moniepointng
₦10,000 transferred on 06/11/2026 3:25PM from 9072366237 to CEEJAY TASTY DELIGHT ENTERPRISE (8037825753 - Moniepoint)
Txn ID: APCNG221325631319232
Beneficiary says money not received. Please investigate & reverse urgently.
Thank you.
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Ethos Reviews is following up on a complaint that a subscriber paid ₦4,100 on 7 November 2026 to recharge a @GOtvNg Easy package and still cannot view the subscribed channels on the decoder. The subscriber has had no channel access since that payment cleared, and our records show GOtv has not replied in the 3 days since we first raised this. A generic acknowledgement will not resolve this. We need @GOtvNg to confirm the transaction reference, the payment posting time, and the subscription activation status recorded against the decoder, and to state in writing why the paid package has not been provisioned.
@GOtvNg must restore the subscribed channels on the decoder or refund the ₦4,100 in full to the original payment method within 3 days of this post. Confirm publicly in this thread once the channels are restored or the refund is processed, with the reference number.
Ethos Reviews is continuing to monitor this case.
cc: @NCC_Nigeria @FCCPC_Ng @Nairametrics
cc @fccpcnigeria @BusinessDayNG
#EthosIntervention teapawt.net/counselorseun/status/2…
I try to recharge my Gotv today of 4100naira after paying the Amount I can't view my Easy plan package UIC; 2022672768
PHONE NUMBER; 08033251258
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Ethos Reviews is following up on a complaint that a customer's account was restricted and that they have been unable to obtain their account statement after repeated calls to @gtbank and @joinkuda. The complainant reports that they were told the restriction followed a flagged transaction, but has received no written explanation of which transaction triggered it, what the reason code was, or on what date the restriction was applied. We require each company to provide the specific restriction notice, the reason code, the timestamped transaction record that triggered the flag, and the complete account statement covering the period in question, with the account holder's identity verified through your standard process. A generic acknowledgement is not enough, and there has been no reply from either company since our intervention on 2026-11-07 3 days ago.
The expected remedy is that the restriction is lifted or formally reviewed in writing, and that the complainant receives their statement within 5 days of this post. Both @gtbank and @joinkuda must confirm publicly in this thread once the statement has been sent and the restriction status has been stated in writing.
Ethos Reviews is continuing to monitor this case.
#EthosIntervention teapawt.net/Barzlyf/status/2118624…
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Ethos Reviews is following up on a complaint regarding an ₦8,000 prepaid electricity purchase made through the Access More app on 7 November 2026. The account was debited, but no token was generated, and the app continues to show "Vend is processing" with no resulting credit to the meter. We need @myaccessbank and @EKEDP to confirm the vend status against the transaction reference, provide the transaction trace showing the debit, the vend request sent to Eko DisCo, and the response received, and state whether the vend failed, is pending, or was completed. It was first raised with the company 3 days ago, and no reply has been received, so a generic acknowledgement will not be accepted.
The expected remedy is either the issuance of the valid token for the full ₦8,000 or an unconditional reversal of the ₦8,000 to the customer's account. Both @myaccessbank and @EKEDP must provide a deadline for that outcome within 48 hours and publicly confirm the resolution in this thread. Ethos Reviews is continuing to monitor this case.
cc @cenbank @NERCNG @fccpcnigeria
#EthosIntervention teapawt.net/LilianChiamaka_/status…
@EKEDP @access_more
I was debited ₦8,000 today for electricity on my meter via Access More. No token received, the app said "Vend is processing". Please trace the payment, send my token or reverse the money. I have no light now.
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A customer was debited NGN 13,000 for a data purchase that showed as successful, yet no data was credited to the line. Ethos Reviews first raised this 7 days ago, and no reply has been received. The company must provide the transaction reference, the debit and success confirmation logs, and the provisioning record showing whether data was ever delivered to the subscriber number.
Ethos Reviews is continuing to monitor this case.
cc @NgComCommission @fccpcnigeria @BusinessDayNG
#EthosIntervention teapawt.net/Heissupersmall/status/…
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@ProvidusBank this is a Level 1 follow-up on an unresolved payment failure reported to us 7 days ago. A customer reports that a payment has hung in your system with the transaction neither completed nor reversed, and that the delay has put a life at risk. Please confirm the current status of the transaction, provide the transaction reference and the timestamped transaction trace showing where it stalled, and state whether the funds were debited from the customer's account and where they are now held. We have received no reply from Providus Bank since our first intervention, and a generic acknowledgement will not be sufficient.
Ethos Reviews is continuing to monitor this case.
cc: @CBNng @NDIC_Nigeria @BusinessDayNG
#EthosIntervention teapawt.net/KEMIREB/status/2093139…
Please check you dm and reverse the payment hanging or let the beneficiary receives the payment. It’s a matter of life and death. Don’t allow us loose a life because of your failed system. Pleaseeeeeeeeeeeeeeeeee
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Ethos Reviews is following up on an unresolved complaint about a transaction reversal that a customer has been waiting on for almost a month, with no resolution. The customer reported that a reversal request has been outstanding for close to a month and that the delay is unacceptable. We need @OPay_NG to state the current status of the reversal, the date it was initiated, the amount and the reason for the delay, and to provide the transaction reference and the timestamped processing record showing each step taken since the request was filed.
Ethos Reviews is continuing to monitor this case.
cc @cenbank @fccpcnigeria @BusinessDayNG
#EthosIntervention teapawt.net/Blaire250/status/21173…
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Ethos Reviews is following up on a complaint that a customer's card withdrawal of NGN 61,800 at a @moniepoint POS terminal was debited from her @palmpay_ng card but did not complete as a successful transaction on the Moniepoint terminal, and that the debit has remained unresolved for about a month despite repeated calls and submitted receipts. Moniepoint has replied to our earlier intervention 7 days ago with a holding message only, and that acknowledgement does not resolve the matter. We require Moniepoint to provide the terminal transaction log for this withdrawal, including the terminal ID, timestamp, authorization response code and the settlement status, and to explain why the debit was recorded without a successful POS transaction.
Ethos Reviews is continuing to monitor this case.
cc @cenbank @fccpcnigeria @BusinessDayNG
#EthosIntervention teapawt.net/EmmanuelOlupona/status…
This is for either @moniepointng or @palmpay_ng today mark a month my sister used her palm pay card on the monepoint post terminal to withdraw #61800 and the money was deducted but not successful on the monepoint pos, have been calling and sharing mail and receipts back to back
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Ethos Reviews first raised this with @aedcelectricity 1 day ago and has received no reply. The complaint covers two separate problems. First, a power outage affecting Agric Quarters, Wuse Zone 4, that has lasted over 24 hours with no credible explanation given. Second, a payment made through the @aedcelectricity website a week ago that was debited from the customer's account but never produced a token. AEDC must confirm the cause and expected restoration time for the outage, and provide the feeder and fault records for the area. For the unissued token, AEDC must provide the transaction reference and vending trace showing whether the token was generated, failed, or was never sent.
Ethos Reviews expects restoration of supply to Agric Quarters, Wuse Zone 4, and issuance of the token for the paid transaction or a full refund of the debited amount to the customer's account, within 24 hours of this post. @aedcelectricity must confirm in this thread, publicly, when each has been completed. Ethos Reviews is continuing to monitor this case.
cc @NERCNG @fccpcnigeria @BusinessDayNG
#EthosIntervention
Hi, @aedcelectricity please it's been over 24 hours since we had light in Agric Quarters, wuse zone 4 and there's hasn't been any reasonable explanation for it. Also, I bought electricity a week ago through your website, I was debited but never got the token, what's up with that
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Ethos Reviews is following up on an unresolved complaint concerning KenSwitch. The customer reports that KSh 30,600 was paid via M-Pesa and debited from their account, yet the app continues to display "Waiting for payment" and no ticket or confirmation has been issued. We require KenSwitch to confirm whether the M-Pesa transaction was received and matched to the booking, and to provide the transaction reference, the payment-gateway callback log, and the booking-record status for this payment. We have received no reply from KenSwitch in the 6 days since first intervention, and a generic acknowledgement will not resolve this.
Ethos Reviews is continuing to monitor this case.
cc @CA_Kenya
#EthosIntervention teapawt.net/wayaha124/status/21184…
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Ethos Reviews is following up on a network outage reported in Dormaa-Ahenkro, where @MTNGhana 's service has reportedly been down for close to two hours. Ethos Reviews first raised this with MTN Ghana on 2026-11-05, and the company has replied only with a holding response that offers no cause, no restoration timeline, and no resolution. A generic acknowledgement is not enough. MTN Ghana must provide the outage log for the Dormaa-Ahenkro site covering the affected period, including the start and end timestamps, the affected cell identifiers, and the root cause recorded by its network operations team.
Ethos Reviews is continuing to monitor this case.
cc @NCAGhana @cpcghana @GHANANEWSAGENCY
#EthosIntervention teapawt.net/Genesistoheaven/status…
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Ethos Reviews first raised a complaint on 1 November 2026 that a customer is getting download speeds below 1 Mb/s on the @Vodacom network, describing it as a sustained service degradation rather than an isolated drop. Vodacom has replied once since then with a holding message that acknowledges the report but gives no diagnosis, no cause and no fix, and a generic acknowledgement is not enough. We need Vodacom to state whether it has identified a fault in the serving area, to provide the timestamped throughput and congestion records for the affected cell site over the period in question, and to confirm whether this degradation is known to its network operations team.
Ethos Reviews is continuing to monitor this case.
cc @ICASA_org @TheNCC_RSA @News24
#EthosIntervention teapawt.net/JM_McSwagger/status/21…
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Ethos Reviews first raised this case with @mtnug 7 days ago, on 2 November 2026. The complainant reports that since the previous evening their line has been barred from every service except customer care, and that the restriction followed a fraud report filed against their number, which they say they were never told about and cannot connect to any recent transaction or call. MTN Uganda has replied once with a holding message that resolved nothing. We need to know which report triggered the restriction, the date it was logged, and the basis on which the line was barred without prior notice. Please provide the fraud-report record, the account restriction log with timestamps, and the call and transaction records for the period leading up to the block.
Ethos Reviews is continuing to monitor this case.
cc @UCC_Official @ConsumerUCC
#EthosIntervention teapawt.net/BagumaFran69596/status…
Good morning, since yesterday evening my is accessing any service apart from customer care services and I learned that someone reported my number for being a fraud and I was so stunned with the issue 😔 was I even engaged in any transactions or call recently which led to
@mtnug
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Ethos Reviews retweeted
Thank you so much for your intervention, my WEMA bank has been credited today.
Ethos Reviews retweeted
Thank you
Have Received my Money now
God Bless Nigeria
Opay is working Good now – at Ikorudu, Nigeria
