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We help businesses to understand their customers by using customer insights to drive business growth. We are a DVL Smith company.

Joined November 2017
Being a small business owner calls for endless decision-making – both big and small. In our latest blog, we offer a guide to finding the sweet spot between applying your own entrepreneurial intuition and taking advice when making decisions. bit.ly/2Oh72iK #smallbusiness
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Our latest Excellence Tools SlideShare looks at why successful entrepreneurs do not hold off getting started on an idea just because they haven't totally perfected it yet - they know just to get in the game! View it here: excellencetools.com/build-th…
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With an uncertain future for the British economy, our latest blog suggests that business owners should just let the politicians run the country and stay hyper-focused on their own businesses. goo.gl/KNeL58 #smallbusiness
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Have you ever considered that you might be undercharging your customers? This common mistake is just one of the topics in our new Free Guide for small businesses. Get your copy here: bit.ly/2B8ayJm #smallbusiness #SmallBusinessGrowth #SmallBiz
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There are many factors in building a successful small business but we firmly believe that marketing your business is the most critical success factor. Get our new FREE guide 'The Top 7 Must-Have Marketing Tools For Your Small Business' here: bit.ly/2v2BrJf
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It couldn’t be a better time for small businesses to be doing customer research. It is NOT just for the big companies. There are many techniques that small businesses can access and use. Get your free guide at bit.ly/2JWW1Dg #smallbusinessowner #SmallBusiness #SME
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What are the BIG-TICKET drivers of small business success? Find out more in our latest @ExcellenceTools podcast. excellencetools.com/big-tick… #SmallBusiness #Smallbusinesses
In our latest Excellence Tools Blog, we look at why you need to take a step back, see the big picture, get the helicopter view and look at what is needed to grow your business. excellencetools.com/on-not-i…
You need to know what is really in your customers’ minds. Often what you think is motivating your customers isn’t what you might expect. You must get under the skin of the customer. If you want to find out more, download our free guide at grow.excellencetools.com
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Today's Excellence Tools Blog focuses on why every business needs an outside-in perspective. Talk to those customers! excellencetools.com/outside_…
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