Works in social housing. Pretty keen on inclusion and access. CIHCM. These tweets are all mine
Manchester
Joined March 2014
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Birmingham City Council has breached the consumer standards and was found to have failed to treat tenants with fairness and respect.
RSH has found serious problems at Birmingham City Council @BhamCityCouncil and in our regulatory notice published today we concluded the local authority breached the consumer standards: gov.uk/government/news/rsh-f… #ukhousing
These will form part of revised consumer regulation in social housing and its really important that people have their say on the proposals.
Important consultation for social housing. DLUHC are proposing changes to standards on tenant involvement and mutual exchange gov.uk/government/consultati…
Important consultation for social housing. DLUHC are proposing changes to standards on tenant involvement and mutual exchange gov.uk/government/consultati…
In speaking to 1000s of tenants, the importance of landlords meeting the diverse needs of tenants came up frequently.
New approach is clear: "landlords must deliver fair access to services, as well as equitable outcomes for their tenants"
Today we've published 'Reshaping consumer regulation: our implementation plan'. This sets out the steps RSH is taking to get ready for the landmark Social Housing Regulation Bill, which has nearly finished its passage through Parliament: gov.uk/government/news/rsh-p… #ukhousing
Fleur Priest-Stephens retweeted
We’re taking action against Rochdale Boroughwide Housing @rbhousing after finding significant failings in the way it deals with damp and mould across the organisation. This sends a message to all social landlords: they must deal with hazardous damp & mould
gov.uk/government/news/regul…
Fleur Priest-Stephens retweeted
We’re recruiting for a number of roles in our consumer regulation team. Based in Manchester, Leeds, Birmingham or Bristol, the successful candidates will be responsible for ensuring RSH’s consumer regulation is delivered effectively. Apply by Thurs 10 Nov
careers.regulatorofsocialhou…
Nice summary here from Jean and Phil from our Meet RSH sessions. Safety and communication were big issues for North West group- Looking forward to hearing what tenants in the South West think on Friday.
Start the week with what tenants Phil and Jean say matters most. Thank you @SouthwayHousing and all the other members whose tenants have been part of our first two 'Conversations with the Regulator.'
Next one in Bristol on Fri 28th Oct. @RSHEngland
Fleur Priest-Stephens retweeted
Protests will be held against the number of empty homes across London this weekend as part of @emptyhomes's Day of Action. Here's why it's a problem
bigissue.com/news/housing/ho…
Fleur Priest-Stephens retweeted
Passionate about housing with significant expertise in research and evaluation? Experienced using evidence to improve policy and have impact? Come and join the friendly team @Ageing_Better as our Senior Evidence Manager - Homes ageing-better.org.uk/jobs/se…. Closes 30 Oct
Fleur Priest-Stephens retweeted
“We’re going to be starved."
Bella is seven. Her family was evicted from their home and had to move into a hotel as nowhere near was affordable. Dispatches follow Bella’s family as they battle to keep a roof over their heads.
More than 50% of the responses were from individual tenants, and views from many more were represented in responses from tenant groups, scrutiny panels and providers
Over 1,000 people or organisations responded to our TSM consultation and we’re grateful for the feedback. We’ve published our final decisions and landlords will need to collect data from 1 April 2023
gov.uk/government/consultati…
An exciting day for people who like social housing and data! TSM decision statement is here- setting out the full suite of measures landlords will have to report. Tenant voice was strongly represented in the consultation response, well worth a read.
We’ve published our decisions about tenant satisfaction measures, together with the new standard landlords must comply with, and supporting information.
Housing associations and local authorities need to start collecting data from 1 April 2023
gov.uk/government/consultati…
'Board should be visible to tenants and listen to their lived experience' Currently typing up notes full of insight like this directly from tenants after some excellent engagement on new consumer regulation via @placeshapers - huge thanks to everyone who contributed
Fleur Priest-Stephens retweeted
➡️What matters most?
➡️What does good resident engagement look like?
➡️How will proposals deliver on white paper aims?
@RSHEngland keen to listen, learn and discuss - and residents keen to bring their views and voices. First session tomorrow.
placeshapers.org/conversatio…
I want to wish a very happy Bleaching Last Year's School Uniform and Praying They Haven't Grown day to all those that celebrate 🙏
This article is SO interesting in the context of the culture change narrative in terms of tenant engagement- although that wasn't its original reference. Worth a read for sure.
Rip up your Culture Change Road Map and learn to use a Compass
"Road Planning maps aren’t suited to change in complex situations. They oversimplify and drive people towards imagined outcomes"
bit.ly/3dHYq5q
Great stuff from @whatsthepont
This is a really good piece- especially this "it is entirely possible to write an excellent landlord compliance report in three pages" Accessible papers, in plain English, are key in terms of accountability and transparency. Waffle is lazy and exclusionary.
I do like TikTok but now my fyp is mainly videos about people being eaten by bears. I have to come on twitter for a little break.
Fleur Priest-Stephens retweeted
Our 2022 Consumer Regulation Review sets out how we have protected tenants and provides lessons for all social housing landlords in England. Read our report for more details: gov.uk/government/publicatio… #ukhousing
