Gamba VIP retweeted
A few quick clarifications on the comments below:
RTP wasn’t the only factor. Yes, we rarely, if ever, do checks on Pragmatic, Nolimit or Hacksaw.
It was more about the account’s age and the sudden spike in activity on a single slot, after previously having little to no activity. We still let him withdraw the bulk of his winnings instantly before communicating a temporary $50k daily withdrawal limit while we reviewed the gameplay. The review was completed within 24 hours, the limit was lifted, and the player was informed.
A betting lock can be applied through support if requested, while keeping withdrawals available. The player did not request one.
The player lost back around 30% of his winnings while withdrawing around $380k.
We recently processed a $1m+ withdrawal from a fresh account playing AI Blackjack with no delay alongside many other decent sized wds. If a gameplay review is needed, we work with the provider to complete it as quickly as possible. We can also temporarily disable betting on request while keeping withdrawals available, so the player can withdraw their winnings without wagering them back.
Our takeaway from the feedback is that we’ll proactively offer a betting lock whenever a gameplay review is needed, rather than waiting for the player to ask.
Thanks for the feedback.
Gamba VIP retweeted
Hi! This player won $600k on a fairly fresh account, we processed $250k of his withdrawals instantly and then put him on $50k/day withdrawal limit until the gameplay check from pragmatic was completed (as it was a fairly fresh account with little to no previous game history, and running at a 200%+ RTP while only playing a single slot, $300k wager, $600k pnl).
The gameplay check came back a day later and the rest of his withdrawals were processed immediately with the daily withdraw cap lifted.
We normally never impose a daily withdraw cap (this was a first), but due to the factors regarding account age and gameplay diversity, we politely asked the player to conform to the daily cap after having already processed $250k of his withdraws.
Gamba VIP retweeted
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Gamba VIP retweeted
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