Gordon Littley (@GordonLittley) header
Gordon Littley (@GordonLittley) profile picture

Gordon Littley

@GordonLittley

Customer experience innovator, outcome focused business leader.

verizonenterprise.com/products/advanced-communications/virtual-contact-center/
Joined April 2011
  • Tweets140
  • Following197
  • Followers127
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Photo by Gordon Littley (@GordonLittley)Photo by Gordon Littley (@GordonLittley)Photo by Gordon Littley (@GordonLittley)Photo by Gordon Littley (@GordonLittley)Photo by Gordon Littley (@GordonLittley)Photo by Gordon Littley (@GordonLittley)Photo by Gordon Littley (@GordonLittley)Photo by Gordon Littley (@GordonLittley)Photo by Gordon Littley (@GordonLittley)
Gordon Littley retweeted
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Caryn Brown@carynlbrown25 Feb 2020
Automation + Human Touch = Customer Success ⁦@GordonLittley⁩ ⁦@Frost_Sullivan⁩ ⁦@FS_events⁩ #cxfrost
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Replying to @GordonLittley
@GordonLittley @VZEnterprise discussing how to strike the right balance between tech and humanity in customer service #NICEi19London
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Gordon Littley retweeted
Mio (@mio) profile picture
Mio@mio18 Mar 2019
Can't make it to @enterprisecon today? Live online #EC19 sessions kick off with Communications & Collaboration: What’s the Way Forward? Don't miss @Beth_Schultz @JimBurton @VikVerma8x8 @imSriSrinivasan @GordonLittley & @alanmasarek. Follow live here: buff.ly/2W7D8jo
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lnkd.in/en-jc63 lnkd.in/ebC4QtS
Gordon Littley retweeted
Simon Sinek (@simonsinek) profile picture
Simon Sinek
@simonsinek6 Feb 2018
Management is the practice of manipulating people for personal gain. Leadership is the responsibility of inspiring people for the good of the group.
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Gordon Littley retweeted
John Hagel (@jhagel) profile picture
John Hagel
@jhagel12 Jan 2018
It's all about the questions, they're what help us to stay on the edge and learn faster . . .
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An organization's capabilities become its disabilities when disruption is afoot.
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Gordon Littley retweeted
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Chris Luxford@cluxford31 Oct 2017
enough said lnkd.in/fDmE5Y3

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Gordon Littley retweeted
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Chris Luxford@cluxford6 Oct 2017
Leading By Example lnkd.in/eSEBpQv

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Replying to @GordonLittley
@GordonLittley talks about "jobs to be done" and when to use automation in cx design @VZEnterprise @DigitalCustX
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Gordon Littley retweeted
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Jeannie Walters@jeanniecw20 Sep 2017
Are we relying too much on #tech in #CX? @GordonLittley from @verizon asks an important question. #CX #DCXUS17
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Erin Van Remortel, CCXP - Consider the customer in design? Obvious for some. lnkd.in/dMRj8qZ
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Cary Cusumano, CCXP says we transfer our risk to customers, So right, and yet so wrong! lnkd.in/eQyGCwV
Don’t make a fish climb a tree: customer preferences matter. lnkd.in/egm-6v9
Is automation your golden ticket to great CX? lnkd.in/eA7j_MQ
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Make changes that actually make a difference. Sounds simple, right? But as Erin Van Remortel, CCXP explains, we of…lnkd.in/eQd5Xj8
Join us @customerfocusuk I, Robot – are we relying on too much technology in customer service? Surprising answers. customerfocussummit.co.uk/
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Our own @erinvanremortel doing herself and Verizon proud on stage at the Clarabridge C3 conference today.
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Gordon Littley retweeted
Daniel Pink (@DanielPink) profile picture
Daniel Pink
@DanielPink8 Apr 2017
Some interesting evidence here that, in the end, tortoises are more creative than hares. nyti.ms/2p8l4VU
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To Sell Or To Serve? verizonenterprise.com/verizo…
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