Co-founder & President, Sibilance, Inc. focused on infusing and automating insight, inspiration and innovation into products, services, and experiences.
Boston, MA
Joined June 2011
- Tweets308
- Following653
- Followers134
- Likes768
At @DisneyCruise you really need to get your act together. Under no circumstances should anyone have to waste their entire day waiting for #customerservice this could not be any less Disney (especially when you then hang up on me while trying to connect the call).
4 hours and 15 mins on hold with @DisneyCruise only to have them disconnect the call while I was getting transferred to an agent! At least I got to listen to the same 10 Disney songs 20+ times (I don’t think that is making me happy enough though)! Ouch!
Greg Garson retweeted
Another crap interaction with @verizonfios and their anti-customer approach. In a world where customers are leaving in droves, doesn't 12+ years of loyalty mean something? Apparently not to them. Time to move on.
Another crap interaction with @verizonfios and their anti-customer approach. In a world where customers are leaving in droves, doesn't 12+ years of loyalty mean something? Apparently not to them. Time to move on.
It is clear that @Xero is NOT the champion of the small business. It should not take months to fix an error with their software that went from working to not overnight (syncing with @AmexBusiness). The only response I can get is 'we have escalated'
The @SibilanceInc Team is proud to have collaborated with @LogMeIn to support the #SMB community in adapting to the #NewNormal of #WorkfromAnywhere. Take our quiz to see how your business stacks up: url.sblnc.guru/30ZjJGZ
You have to appreciate @Dell's definition of "next day service" - 4 botched service calls, more than 40 emails, 10 calls, and 3 weeks later and still my machine is broken. Good thing I have an @HP machine as a back-up during work-from-home quarantine. #crapservice
Was notified by @DisneyParks that we can book park tickets since we have a DVC hotel reservation in December (and are DVC members, D23 members), the notification was wrong - everyone else can book, but not reservation-only visitors who don't have tickets. Seriously disappointed!
So glad we at @SibilanceInc were able to be a part of bringing such a great, consumer-centric product to market! It really meets the need for growth and flexibility head-on. Well done @CitizensBank team!
So proud and excited to announce the launch of SpeciFi Save & Grow! Honored to have Save & Grow recognized today as Aite's Digital Wealth Impact Innovation Award winner for "Digital Initiative of the Year!" #fintech #wealthtech #CitizensColleague
lnkd.in/dx5Debp
Great to have been a small part in creating this much needed product: SpeciFi Save & Grow @CitizensBank
While fintech robo-advisers offer both investment and savings accounts, @CitizensBank is trying to create a more automated experience. bankinnovation.net/allposts/…
Or worst, because they have chosen to work with only a subset of their current customers - @BankofAmerica requires you to have more than one relationship (deposit + leading) to qualify for #PPPloan, leaving a large number of small biz out (like us)
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I just learned that @BankofAmerica is not allowing current customers to apply for the #PPPloan unless you have an established deposit AND lending relationship - we only have a deposit relationship. Extremely frustrating, since they are our primary and only bank, leaving us out!
Why aren’t more large retailers using their stores as shipment centers? This seems like a great use of personnel and inventory. Seems like the best way to keep people working and provide great service to customers. Seems obvious to me.
I had a rare disappointment from @JetBlue today. After taking a JetBlue Vacations package to Vegas, I just found out it does NOT qualify for Mosaic points! Given I didn't save much $, and I need those point to qualify for 2020 - it is very painful (sad day).
Just had an infuriating chat with @verizonfios about renewing our service (because our rates just went up) and they prefer me to go to @Xfinity rather than give us the deals they give new customers - bye bye (after 10+ years). This is why these companies are dying
The six things that make the Apple Card interesting (but not necessarily compelling) linkedin.com/pulse/six-thing… via @LinkedIn @SibilanceInc
I am always amazed at how terrible @AvisBudget customer service can be. I am very loyal to them, and they show me zero respect - their front line agents are argumentative, abusive and downright rude - if only @Hertz were terrible as well.
Greg Garson retweeted
5 years ago, we started #Unpitch to make the Boston #VC and #angel ecosystem accessible to any founder with a promising idea, regardless of background or "connections." Next one happens in January, but applications are due by Dec. 9th.
RT?
unpitch.org/
Greg Garson retweeted
In our latest Lead(H)er profile, we are featuring Tara Haas, Senior Vice President, Chief of Staff, and Head of Innovation at @LogMeIn. #BostonTech #womenleaders
bit.ly/2OyI6ml