Harris County Universal Services provides high quality, cost-effective IT, communication and fleet solutions to the departments of Harris County.

406 Caroline St. / Houston, TX
Joined January 2021
HCUS is proud to be a 2026 #GovX Awards Project Winner for modernizing Veterans Services as part of Harris County’s countywide #311 transformation. The new ServiceNow platform replaces a legacy case system to improve case tracking, data accuracy and service delivery for veterans.
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Congratulations to HCUS Exec Dir & CIO Sindhu Menon on receiving the 2026 Visionary Digital Transformation Leadership Award from ISACA Houston & SheLeadsTech Houston. Her leadership advances innovation and digital transformation in service to Harris County residents.
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Case File #3: The Accidental Overshare 🔎 Before you send, share or upload, check where the information will go. Confirm recipients and permissions, use trusted AI tools, and protect sensitive data. Pause. Verify. Protect. Report. #CybersecurityAwarenessMonth #DigitalDetectives
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We’re proud to celebrate the completion of our 2nd @NpowerOrg Cohort at HCUS! Our interns gained hands-on experience, expanded their technical skills and explored new career paths while contributing across HCUS teams. Congratulations to our NPower Interns! #HCUSInternship
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Case File #2: The Mystery Sign-In 🔎 Didn’t start the sign-in? Deny the prompt and report it. Use a unique password or passphrase, enable MFA, and never share verification codes. Pause. Verify. Protect. Report. #CybersecurityAwarenessMonth #DigitalDetectives #HCUS #Cybertip
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A week of learning, connection and community at HCUS! #CyberAwarenessMonth and #DigitalInclusionWeek brought together cybersecurity training, CISA insights, Harris County departments and community partners to help residents stay informed, connected and secure.
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Case File #1: The message that looks legit. 🔎 
AI can make phishing harder to spot. Before you click, check the sender, inspect the link and verify unusual requests. Pause. Verify. Protect. Report.
#CybersecurityAwarenessMonth #DigitalDetectives #HCUS
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#DigitalInclusionWeek is here! HCUS Community Engagement & Broadband Services help residents build digital skills, find affordable internet options and connect to essential resources. Join us tomorrow, Oct. 7 | 11 AM–2 PM East Aldine District Office
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Happy Customer Service Week! HCUS supports Harris County residents, County leaders, law enforcement, departments and partners every day with technology, innovation, resources and solutions that help keep Harris County connected and moving forward. #CustomerServiceWeek #HCUS
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Your Digital Detective mission starts now. This #CybersecurityAwarenessMonth, put your skills to work: spot suspicious activity, protect your accounts, safeguard information and verify before you trust. Pause. Verify. Protect. Report. #DigitalDetectives #HCUS
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Not sure who to contact? Start with 311. Harris County 311 is available 24/7. Some common reports received are for court or drainage questions, public health, trash service, non-emergency dispatch and more. Learn more: 311.harriscountytx.gov #harriscounty311 #HCUS #harriscounty
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This Hispanic Heritage Month, HCUS celebrates the cultures, people and contributions that enrich our organization and communities. We honor the history and traditions of Hispanic heritage and the impact our employees make every day. #HispanicHeritageMonth #HCUS
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Today we recognize the HCUS IT professionals who keep Harris County moving forward while remaining protected, secure and connected. From supporting critical systems to driving innovation, HCUS teams help power County services every day. #ITProfessionalsDay #HCUS #HarrisCounty
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We remember the lives lost on September 11, 2001, and honor the courage of the first responders, public servants and people who stepped forward in a time of unimaginable tragedy. We will never forget. #September11 #NeverForget #911Remembrance #HCUS #HarrisCounty
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Strong neighborhoods start with engaged residents. See a non-emergency community concern? Harris County 311 can help connect you to the right County service. Learn more: 311.harriscountytx.gov #HarrisCounty311 #HCUS
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Stay connected with the HCUS Community Engagement Team! Check out September classes, find a tabling location to pick up helpful information and ask questions, and see where our team will be next. hcus.harriscountytx.gov/Conn… #HCUS #HarrisCounty
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Labor Day has celebrated American workers since the late 1800s. While the tools and technology we use keeps changing, people remain at the heart of innovation and progress we make. Happy Labor Day! Wishing everyone a safe holiday. #LaborDay #HCUS #HarrisCounty
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This week’s Tropical Storm Edouard is a reminder to stay prepared throughout hurricane season. Before, during and after severe weather, 311 is available 24/7 for information and non-emergency service requests. Explore all available 311 services at 311.harriscountytx.gov.
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