Alex Havoc

If on the other hand @WestMidRailway the driver can open the doors then I find it a little insensitive, and a big lack of customer service, for him to sit in the carriage gazing at his phone for 15 minutes while we stood outside freezing - any comment?

So @WestMidRailway the driver on the 2100 to Hereford told me that he couldn’t open the train doors to let all the people waiting in the platform into the train because ONLY the guard could do that - if so, surely that’s a safety concern if the guard has a medical issue?

I tend to complain about trains a lot on here but I have to say a big WELL DONE to @WestMidRailway over the llast few weeks their service has been pretty reliable (most delays have not been their fault) and their staff on trains have been really great.

GWR #@GWRHelp So no explanation of why there is no catering on the train from Paddington to Great Malvern - perhaps that sums up the otal lack of customer service you seem to offer on so many trips - or do you disagree? #awful #GWR #poorservice

WHat do I pay the licence fee for @BBC - Trying to watch something on iPlayer and I get this message - "BBC iPlayer only works in the UK. Sorry, it’s due to rights issues. In the UK? Here's some advice." - then when I follow their advice and look up my IP address - see attached

It's only fair that I say thanks to @ThreeUKSupport for getting service in Worcester back to something like normal(ish) after nearly a week of disruption. Although it would have been nice to have some form of communication about what was happening and why. @tomcollinsworcs

This is what I was offered in @CrossCountryUK 1stClass - stunned and amazed at this high quality selection of food and drink ..... NOT!!!

Well done the 1st Class refreshments team on the @AvantiWestCoast 0721 train from Birmingham to London Euston - fabulous service plus an exceptional full English breakfast - 10/10

I must say @RoryStewartUK has a lovely family - very well behaved children and a gorgeous wife - so nice that, despite his politics, he clearly has a good home life - well done Rory

Surprise surprise! The @ThreeUK home broadband stopped working again - almost like having a 56k modem again & still …. RUBBISH!!!

Well what do you know @ThreeUK your broadband just dropped again … just like the early days of the internet - proper nostalgia - but fundamentally RUBBISH!!!

Oh guess what @ThreeUK your signal just died again … extra minutes waiting … it’s like we’re back in the early 2000s - please get your act together

Once again @ThreeUK is letting us down with rubbish signal to their home broadband router - I’ll repeat this every time it times out

Guess what @AnthropicAI @claudeai - I can't use you again when I need to use you because of "Capacity issues" - sorry team, I love your work but you do need to be more reliable moving forward - I LOVE YOUR WORK but .....

DOoyou know what, I'm on a delayed train again BUT the train manager totally made sense and let us know what was happening which made the whole experience MUCH BETTER - thank you the train manager on the @WestMidRailway 1950 train from New Street to Hereford - TOP MAN

What a pile of junk our railways are - because of rubbish trains and railway track equipment I'll be arriving home at 2130 instead of 1900 tonight - so no supper for me and a very tiring day that started at 0430 What say you @nationalrailenq & @WestMidsRailway

What a pile of junk our railways are - @nationalrailenq don't seem to maintain equipment effectively so things like switch gear and points fail on a regular basis and trains are cancelled or delayed far too often

What a pile of junk our railways are - @WestMidsRailway can't communicate with their customers so we sat like lemons waiting for a train that was eventually cancelled.