ITSM Goodness (@ITSMGoodness) header
ITSM Goodness (@ITSMGoodness) profile picture

ITSM Goodness

@ITSMGoodness

We could all do with some #ITSMGoodness - Nuggets of #ITSM wisdom from consultant, analyst, writer & presenter @barclayrae

barclayrae.com/
Joined October 2015
  • Tweets333
  • Following64
  • Followers197
5Media
Photo by ITSM Goodness (@ITSMGoodness)Photo by ITSM Goodness (@ITSMGoodness)Photo by ITSM Goodness (@ITSMGoodness)Photo by ITSM Goodness (@ITSMGoodness)
The whimsical comparison of #ITSM & #DevOps by @barclayrae #SITS16
Image from ITSM Goodness (@ITSMGoodness)
5
4
Practical #DevOps is about not gilding the lily - @barclayrae #SITS16
Doesn't matter what new & shiny thing we're doing (#DevOps etc) we need to work together - @barclayrae #collaboration #SITS16
These are not new #IT skills, but additional skills we sometimes forget we need - @barclayrae #SITS16
Image from ITSM Goodness (@ITSMGoodness)
2
1
Who has an #SLA with their partner? One brave man raises his hand! 😂 #SITS16 #ITSM
1
2
We are not just supporting technology, we're supporting people & that requires #collaboration - @barclayrae #SITS16
7
4
It's in our & our customer interest to move resolution as close to the customer as possible says @barclayrae #ShiftLeft #SITS16
1
What are the current market pressures that are influencing #ITSM ? #SITS16
Image from ITSM Goodness (@ITSMGoodness)
Stop @Ros_Satar & @gobbymidget coming to blows over the correct term for our #ITSMGoodness nuggets. Is it...
17%Cinder toffee
83%Honeycomb
6 votes • Final results
2
1
1
.@sysaid ask @Ros_Satar how important analytics are in an #ITSM solution at #SITS16
1
Come & get your nuggets of #ITSMGoodness #SITS16
Image from ITSM Goodness (@ITSMGoodness)
Are your #SLAs like a watermelon? Looks green from the outside but mostly red inside? #itsmgoodness #CIO #ITSM
4
If you are going to succeed with #ServiceManagement you need some definitions of what your services are #itsmgoodness #CIO #ITSM
3
1
#KnowledgeManagement is about getting the right piece of useable information to the right person at the right time #ITSM #ITSMGoodness
1
2
Does anyone read or act upon your reports? If not then stop and change them #ITSMGoodness #CIO #ITSM ow.ly/108NkP
3
2
A glossy brochure version of your #ServiceCatalog might help to sell the bigger #SLM picture to the #CIO & business #ITSMGoodness #ITSM
Invest in the #ServiceDesk - it's your shop window, customer contact & quality engine #ITSMGoodness #CIO #ITSM ow.ly/YMG7l

ITSM Goodness - BRC Associates

Getting started and getting the basics right Simple to understand and straightforward to implement, ITSM Goodness is simple, and inclusive,...

brc-associates.com
2
3 simple tips to make processes effective - ownership, ownership & ownership #ITSMGoodness #CIO #ITSM ow.ly/YMG7l

ITSM Goodness - BRC Associates

Getting started and getting the basics right Simple to understand and straightforward to implement, ITSM Goodness is simple, and inclusive,...

brc-associates.com
6
3
Change and sell the pitch. Promote your success, be open and honest and keep selling your value #ITSMGoodness #CIO #ITSM #ITIL
Build a structure of services based on business outcomes. Use this to create other views and service documents #ITSMGoodness #CIO #ITSM

No more items