Licenses assigned and training completed are not results. Jay Bell of Zurich North America wants a baseline set before launch, then a measure of what people can actually do differently. 🎙️Explore the complete discussion. Episode 186 on Youtube hubs.ly/Q04B_JSV0

Most AI dashboards measure activity. Jay Bell measures impact. The COO and Head of Business Transformation at Zurich North America on AI literacy, citizen builders, Six Sigma, and a book about goats. Episode 186 is live on Spotify and YouTube. 🎙️

Jay Vinda of Mosaic Insurance: the person who buys a cyber policy is rarely the person who knows what could go wrong. Does your CISO see the policy wording before it is bound? If not, who checks it covers the real scenarios? Dive deeper: Episode 185 on Spotify. 🎙️

No technical skill required. Criminal marketplaces let attackers buy what they need, and ransomware operators will even handle the monetizing. Jay Vinda of Mosaic Insurance on the new economics of cybercrime. Hear the full perspective. Episode 185. 🎙️

When an attacker's AI experiment fails, they shrug and try something else. When a defender's AI makes the wrong call on its own, it hurts. Jay Vinda of Mosaic Insurance on why that asymmetry slows defense down. This is only part of the discussion. 🎙️

Frontier AI gets the headlines, but Jay Vinda of Mosaic Insurance says criminals have little reason to switch. The old tricks still work, and they cost almost nothing. Tune in. Episode 185 is on Spotify. 🎙️

Insurance sits on one of the richest stores of personal data anywhere. Jay Vinda of Mosaic Insurance says the bigger problem is how poorly that data is standardized and organized. Explore the complete discussion. Episode 185 on Spotify. 🎙️

Listen to the full conversation with Jay Vinda: 🎧 Spotify: open.spotify.com/show/3T1RB0… 📺 YouTube: youtu.be/uG8Jb_1rJws

Jay Vinda protects an insurer from cyberattacks, then helps that same insurer underwrite them. The Global CISO at Mosaic Insurance on criminal marketplaces, phishing written by AI, and why the basics still win. Episode 185 is live on Spotify and YouTube. 🎙️

Phishing used to give itself away. Broken grammar, a dodgy link, a rush to act. Jay Vinda, Global CISO at Mosaic Insurance, on why AI erased those tells and what that means for cyber risk. Hear it for yourself. Episode 185, tomorrow on Spotify. 🎙️

"Making no decision is worse than making a suboptimal decision." David Fernandez of Kingstone on the cost of waiting for certainty that is not coming. This is only part of the discussion. Episode 184.

"There was not a single slide for that whole thing." David Fernandez on the four-month claims platform rebuild at Kingstone that ran on a small team, clear ownership and no deck. Hear the full perspective. Episode 184.

"Until you have a team that you believe in, you are swimming up river." David Fernandez, Chief Claims Officer at Kingstone, on where every claims turnaround has to start. Episode 184 is live.

"We sell a piece of paper and a promise. Sometimes it's a PDF." David Fernandez of Kingstone on what a claims team is actually delivering when the customer calls. Episode 184. Press play.

Listen to the full conversation here: open.spotify.com/show/3T1RB0…

"Making no decision is worse than making a suboptimal decision." David Fernandez, Chief Claims Officer at Kingstone, on claims transformation and why waiting for certainty is the most expensive thing a carrier does. Episode 184 is live.

"We sell a piece of paper and a promise. Sometimes it's a PDF." David Fernandez, Chief Claims Officer at Kingstone, on claims transformation, operational excellence, and why the team comes before the technology. Episode 184. Friday, on Spotify.

Dawn Miller's test for an ecosystem: can you see value moving between the parties? By that standard, how many of the things our industry calls ecosystems actually qualify? Curious where you land. hubs.ly/Q04wFqT-0

"Talk about us as a resilience industry that happens to sell insurance." Dawn Miller of Lloyd's on how the sector wins talent from every other industry chasing the same people. This is only part of the discussion. Episode 183. hubs.ly/Q04wFqXw0

An ecosystem is not a marketplace. It is not a network either. Dawn Miller, CCO of Lloyd's, gave us the clearest definition we have heard: enough stakeholders connected tightly enough that you can see value moving between them. Episode 183 is out!