Developing & delivering interactive training that delivers real & measurable behavioural change. We also talk about equality and leadership a lot!
Scotland, United Kingdom
Joined November 2016
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AI bots are driving Customers mad rather than resolving problems. Not good @AerLingus
What they can do is give you the runaround via DMs too, with the ultimate goal of getting to to call the help line you have already called! #shocking #CustomerService
Interactive LS retweeted
What they can do is give you the runaround via DMs too, with the ultimate goal of getting to to call the help line you have already called! #shocking #CustomerService
Interactive LS retweeted
@AerLingus you have just delivered some of the worst customer service I have experienced in years! Your #CustService is a joke!
There is no excuse to treat Customers bady, mistakes and problems happen but how your resolve the issue is key. #CustomerService
We at ILS we hate poor customer service, it’s not hard to do things properly. But we love making things better. Perhaps they need our training. #customerService
This thread is very sad to read. Cognitive bias is real. Male privilege is real, white privilege is real. #bias #unconsciousbias
Interactive LS retweeted
Wonderful show from @TwoHalvesProd get along before it’s sold out! @JamTarts
Interactive LS retweeted
'This is ❤️ur Story' - 150 years of @JamTarts in 90 mins.
🗓️ 24-29 July
🏟️ Tynecastle Park
🎟️ Book Now: universe.com/events/this-is-…
Interactive LS retweeted
Looking for a role in the sport industry? ⚽️ 🥋 🎾 🏏 🚴♂️ 🏑 🏸 🏃♀️ 🏊 🏉 – at Yorkshire and The Humber, England
We are passionate about aiding those breaking into the sport industry as well as established professionals looking to find their next opportunity.
That is why we have set up a Jobs Board to help our community explore job openings in the industry ➡️ jobs.cityfootball-leadership…
when you're accustomed to privilege, equality feels like oppression; clearly he does not think he deserves to be held to account.
Interactive LS retweeted
📅 On this day in 1881, Andrew Watson became the first black player to play international association football, captaining Scotland to a 6-1 victory against England.
➡️ Read more about Andrew Watson's remarkable life and career here: scotfa.co/andrewwatson
Interactive LS retweeted
After all the furore over the brutal demolition of Falkirk Town Hall without a replacement, I now understand that the beautiful Falkirk Library is under threat. What the actual Falkirk is going on in my hometown. The Arts are being obliterated by @falkirkcouncil @falkirk_herald
Absolutely of no benefit, we just need Refs have the confidence to actually book players for dissent.