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We're here to help with any Jack Wills queries you have! We'll aim to respond to your tweet as quickly as we can & we're here Monday –Saturday 9am until 6pm

London, UK
Joined June 2009
Hey, no worries. You can send it back with your order number (should be in your emails) and a cover note. The address can be found in the 'Returns' section on our website. Many Thanks, JW
Hey Georgina, so sorry to hear this. Please DM us your order number and we can send you our fault items guide. Thanks, JW