@Airbnb this is incredibly unfair. I arrived at an apartment with a strong, stale/sour odor that I could not tolerate due to a medical condition, along with an extremely uncomfortable mattress. I immediately contacted the host, explained the situation, and requested a full refund. I did not stay there, I had to book another Airbnb in the same building, where I had a wonderful stay.
I provided medical documentation and reported the issue promptly, yet Airbnb declined the refund and offered only a $147 travel coupon on a $459 reservation. The host saying he personally didn’t notice the smell doesn’t change what I personally experienced as a guest.
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