JagexHelpSamo (@JagexHelpSamo) header
JagexHelpSamo (@JagexHelpSamo) profile picture

Approved list of Support Volunteers: https://teapawt.net/t.co/VqM1JpmUdO | Twitter Volunteer | Please don't send any personal information here!

Joined October 2015
Photo by JagexHelpSamo (@JagexHelpSamo)Photo by JagexHelpSamo (@JagexHelpSamo)Photo by JagexHelpSamo (@JagexHelpSamo)Photo by JagexHelpSamo (@JagexHelpSamo)Photo by JagexHelpSamo (@JagexHelpSamo)Photo by JagexHelpSamo (@JagexHelpSamo)Photo by JagexHelpSamo (@JagexHelpSamo)Photo by JagexHelpSamo (@JagexHelpSamo)Photo by JagexHelpSamo (@JagexHelpSamo)Photo by JagexHelpSamo (@JagexHelpSamo)
There have been a lot of questions and concerns regarding Steam security lately, so here's an overview that hopefully covers all of those. If something is unclear, feel free to ask, though note that I may not be able to answer everything.
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JagexHelpSamo retweeted
Congratulatios to Runescape Discord Mods & Community Helpers (Forums and Twitter) Very well deserved ;)
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JagexHelpSamo retweeted
And of course a huge congratulations as well to the RS Discord Support Volunteer team, helping users with account related help @JagexHelpFrost @JagexHelpSamo @Jackladder1 @ThorN9_ @NursesRS @RSN_SudoBash
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OK - @JagexInfinity has just given a talk at @CCWEurope about how awesome our community is. Like or retweet to prove how amazing you all are - let's show 'em what we're about! #CCWEurope
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Check out our weekly Player Support stats, now with a fresh new look: support.runescape.com/hc/en-…
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JagexHelpSamo retweeted
PHISHING ALERT: Some reports of mobile beta dates are being sent to player via email. These are NOT legitimate emails from us. Please be extra cautious.
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I nearly forgot to tweet about this, but yesh, 30K tweets reached! :P
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you can submit a review request here: support.runescape.com/hc/en-…. From the looks of it it's a 48hr ban that is lifted before it's reviewed 2/2
Replying to @JagexSupport
Hey Jurjen, the expired message is a known bug with the NXT client when a banned account tries to log in. As this is a bot busting ban, 1/2
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Replying to @JagexSupport
Ok, which error are you getting when you try to log in?
Replying to @JagexSupport
It should show an offence in account status. As you mention botting, is this a ban for macroing or a bot busting moderate?
Replying to @JagexSupport
Hey Alhab, if you check account status, what is the account banned for?
bank deposit boxes in meantime 2/2
Replying to @JagexSupport
Hey Baden, it sounds like you made a typo setting the pin :) You can keep trying similar codes, or you can submit a reset request & use 1/2
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Replying to @JagexSupport
No problem ;) It's not that clearly stated in the support centre so it's not weird you haven't seen it before!
the registered email and the password on the account will be changed :) 2/2
Replying to @JagexSupport
Yep, it's possible :) You can change the email through recovery: open client, enter login, click 'forgot password' & 'no'. If granted, 1/2
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Replying to @JagexSupport
Hey Sean, there's no contact email I'm afraid. Have you tried to recover your gmail account yet?
Replying to @JagexSupport
There's no time limit. Rs buddy doesn't prove you didn't bot, as it's very possible to use e.g. AHK while using rsbuddy
be reviewed and you will be responded to within 28 days. Give it some time :) 2/2