England, United Kingdom
Joined April 2015
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Having a very stressful and time consuming communication with @British_Airways and @JAL_Official_jp. BA have changed flight times and carrier to JAL. I originally paid for extra leg room and all I want to do is confirm I still have the seats but neither one can help apparently 👎
2 of the @British_Airways agents have hung up on me and others just refuse that they can help. Maybe is @British_Airways and @JAL_Official_jp communicated with each other I wouldn't have to waste my days trying to solve this
I've called @British_Airways 6 times over the past 2 days and I get differing answers every time. I actually think one of them was pretending to look at one point - the call centres are loud and unprofessional
We booked these seats in January this year, I am 6f 7 so flying for 14h+ without legroom isn't really a possibility. @British_Airways say that @JAL_Official_jp has to do it and @JAL_Official_jp says @British_Airways has to do it. I'm going round in circles 😖